Where to log in to your Amazon Chase card account
You log into your Amazon Chase credit card account through the Chase website or the Chase mobile app, not through Amazon. Go to chase.com and select "Credit Cards" from the main menu, then look for the option to sign in. If you have a Chase user ID and password already, enter those. If this is your first time logging in, you will need to set up your credentials before you can view your account.
The Chase app is available on iOS and Android. read it from your phone's app store, open it, and tap "Sign In" at the bottom of the screen. You can use the same user ID and password you created on the website. Many people find the app faster for checking balances and making payments on the go.
Key Takeaways
- Log in at chase.com or through the Chase mobile app using your Chase user ID and password, not your Amazon account.
- If you have never logged in before, you will need to create a user ID and password on the Chase website first.
- You can reset a forgotten password directly on the Chase sign-in page without calling customer service.
- Once logged in, you can view your balance, make payments, read statements, and manage your card settings.
Setting up your login for the first time
When you first receive your Amazon Chase card, you need to create a Chase online account before you can log in. Visit chase.com and click "Enroll Now" or "Sign Up" near the sign-in area. You will be asked to enter your card number, expiration date, and CVV (the three-digit code on the back). Chase will then ask you to create a user ID — this can be an email address or a username you choose — and a password.
Your password must meet Chase's requirements: typically at least 8 characters, including uppercase and lowercase letters, a number, and a special character like ! or @. Write down your user ID and password somewhere safe, or use a password manager to store them. You will use these credentials every time you log in, whether on the website or the app.
After you create your account, Chase may ask you to verify your identity by answering security questions or confirming a code sent to your phone or email. This is a one-time step. Once verification is complete, your account is ready to use.
What to do if you forget your password
On the Chase sign-in page, click "Forgot User ID or Password?" below the login fields. Chase will ask you to enter your card number or the email address associated with your account. You will then be given options to reset your password: usually a code sent to your email, a code sent via text message, or answering security questions you set up when you created your account.
Choose the method that works fastest for you. If you select email or text, enter the code Chase sends you within the time limit shown on the screen. If you choose security questions, answer them exactly as you did when you set them up. After you verify your identity, you can create a new password. This entire process usually takes less than five minutes.
If none of these options work — for example, if you no longer have access to the phone number or email on file — you will need to call Chase customer service at the number on the back of your card. They can verify your identity using other information and help you regain access to your account.
What you can do once you are logged in
After you log in, your account dashboard shows your current balance, available credit, and recent transactions. You can click on any transaction to see more details, such as the merchant name and the exact date and time the charge posted. This is useful if you do not recognize a charge and want to investigate it.
From your account, you can make a payment to your card balance using a bank account or another payment method. You can also set up automatic payments so your bill is paid on the same date each month. Most people set automatic payments to at least the minimum due, though paying the full balance avoids interest charges.
You can read statements as PDF files, update your contact information, set up alerts for large purchases or late payments, and manage your rewards. If you have the Amazon Prime Rewards Visa Signature card, you can view your points balance and see how much you have earned from recent purchases.
Troubleshooting common login problems
If you see a message that your user ID or password is incorrect, check that you are typing them exactly as you created them — passwords are case-sensitive, meaning capital and lowercase letters matter. If you are copying and pasting your password, make sure no extra spaces are included before or after it.
If your account is locked after several incorrect password attempts, Chase will temporarily prevent login for security reasons. Wait 15 to 30 minutes and try again, or use the "Forgot Password" option to reset it when ready. If you are still unable to log in after resetting your password, your browser may be blocking cookies or JavaScript, which Chase needs to function. Try logging in on a different browser or device, or clear your browser's cache and cookies and try again.
If you see an error message like "Service Temporarily Unavailable," Chase's website may be down for maintenance. This usually happens late at night or early morning. Try again in a few minutes. If the problem persists for more than an hour, call the customer service number on the back of your card.
Keeping your login find
Never share your user ID or password with anyone, including Chase employees or customer service representatives. Chase will never ask you for your full password over the phone or in an email. If someone contacts you claiming to be from Chase and asks for your password, hang up and call the number on the back of your card to report it.
Use a strong, unique password that you do not use for any other website or account. If you use the same password everywhere and one site is hacked, criminals can access all your accounts. Consider using a password manager like Bitwarden, 1Password, or LastPass to generate and store strong passwords securely.
Log out of your account when you are finished, especially if you are using a shared computer. On the Chase website or app, look for a "Sign Out" or "Logout" button, usually in the upper right corner or in a menu. This closes your session so no one else can access your account if they use the same device afterward.
Frequently Asked Questions
Is the Amazon Chase card login the same as my Amazon account login?
No. Your Amazon account and your Chase credit card account are separate. You log into your card through Chase, not Amazon. Even if you use the same email address for both accounts, you will have different passwords and user IDs for each one.
Can I log in to my Amazon Chase card account on the Amazon website?
No. You must log in through chase.com or the Chase mobile app. Amazon does not host the credit card login portal. You can view your card in your Amazon account under "Your Account" and "Payment Options," but you cannot make payments or view detailed statements there.
What should I do if I see charges I do not recognize after logging in?
Contact Chase customer service at the number on the back of your card as soon as you notice the charge. Describe the transaction and let them know you do not recognize it. Chase can investigate and may issue a temporary credit while they look into it. Do not ignore unfamiliar charges, as they may indicate fraud or identity theft.
Can I log in to my Amazon Chase card account from outside the United States?
Yes, you can log in from anywhere with an internet connection. However, Chase may flag your account if you log in from an unusual location or country. If this happens, you may be asked to verify your identity with a code sent to your phone or email. This is a security measure to protect your account.
Do I need to create a separate login for the Chase mobile app?
No. You use the same user ID and password on the app that you created on the Chase website. If you have not created an account yet, you can do so through the app instead of going to the website first.