The Amazon Chase login page and what you'll find there
The Amazon Chase credit card is issued by Chase Bank, so you log in through Chase's website or mobile app, not through Amazon. Go to chase.com, click "Sign In" in the top right, and enter your Chase username and password. Once you're logged in, your Amazon Chase card account appears alongside any other Chase accounts you hold — checking, savings, other credit cards.
After you log in, you can see your current balance, available credit, recent transactions, and due date. You can also set up automatic payments, read statements, report a lost or stolen card, and change your PIN. The login works the same whether you're using a computer, tablet, or the Chase Mobile app.
If you don't yet have a Chase online account, you'll need to set one up before you can log in. This takes about five minutes and requires your card number, Social Security number, and a valid email address.
Key Takeaways
- Log in at chase.com using your Chase username and password, not through Amazon's website.
- Your Amazon Chase card account appears in your Chase login alongside any other accounts you have with Chase.
- You can view your balance, transactions, and due date, and set up automatic payments after logging in.
- If you don't have a Chase online account yet, you'll create one using your card number and Social Security number.
- The Chase Mobile app offers the same login and account features as the website.
Setting up your Chase online account for the first time
When you first receive your Amazon Chase card, you need to create a Chase online account before you can log in. Visit chase.com and look for "Enroll Now" or "New User?" on the sign-in page. You'll be asked for your card number, the last four digits of your Social Security number, and your date of birth.
Chase will then send a verification code to the email address or phone number you provide. Enter that code on the next screen. After that, you create a username and password — Chase requires your password to be at least 8 characters and include uppercase letters, lowercase letters, and numbers.
Once your account is set up, you can log in when ready. Your first login may take you through a security check or ask you to set up additional security options, such as a security question or two-factor authentication.
What to do if you forget your username or password
On the Chase sign-in page, click "Forgot username?" or "Forgot password?" depending on which one you need. Chase will ask you to verify your identity using your card number and Social Security number, then send a code to your email or phone.
If you've forgotten both your username and password, start with the "Forgot username?" link. Once you recover your username, you can then reset your password using the "Forgot password?" option. The whole process usually takes a few minutes.
If you're having trouble verifying your identity online, you can call Chase customer service at the number on the back of your card. They can help you regain access to your account over the phone.
Using the Chase Mobile app instead of the website
The Chase Mobile app is available for iPhone and Android. read it from the App Store or Google Play, then log in with the same username and password you use on chase.com. The app shows your balance, recent transactions, and payment options in the same way the website does.
Many people find the app faster for quick tasks like checking a balance or making a payment. You can also use the app to deposit checks by taking a photo, set up payment reminders, and turn your card on and off if it's lost or stolen.
The app requires you to set up a PIN or biometric login (fingerprint or face recognition) the first time you open it. This adds a layer of security beyond your username and password.
Paying your bill after you log in
Once you're logged into your Chase account, you can make a one-time payment or set up automatic payments. Click "Pay" or "Make a Payment" — the exact wording varies slightly depending on whether you're on the website or app. You'll see your current balance, minimum payment due, and the due date.
For a one-time payment, enter the amount you want to pay and the date you want it to go through. Chase can send the payment when ready or on a future date you choose. For automatic payments, you choose an amount (minimum payment, full balance, or a fixed dollar amount) and a date each month, and Chase handles it without you having to log in again.
Payments made before 8 p.m. Eastern Time usually post the same day. Payments made after that time or on weekends post the next business day. If you're close to your due date, make sure to account for this timing.
Two-factor authentication and account security
Chase offers two-factor authentication as an optional security feature. When it's turned on, logging in requires both your password and a code sent to your phone or email. This makes it much harder for someone else to access your account even if they know your password.
You can set up two-factor authentication in your account settings after you log in. Chase will ask whether you want codes sent by text message or email, and you can change this preference anytime. The first time you log in from a new device, Chase may ask you to verify your identity with a code before you can proceed.
If you notice any transactions you don't recognize after logging in, contact Chase when ready using the number on the back of your card. Chase has fraud protection built into the card, but reporting suspicious activity quickly is important.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure Caps Lock is off and that you're typing your password exactly as you created it. Passwords are case-sensitive. If you've tried several times and still can't log in, use the "Forgot password?" link to reset it.
If the Chase website or app is running slowly or won't load, try clearing your browser's cache and cookies, or closing and reopening the app. If the problem continues, it may be a temporary issue on Chase's end — wait a few minutes and try again. You can also check Chase's social media accounts or website status page to see if there's a known outage.
If you're trying to log in from outside the United States, Chase may block your login for security reasons. Contact Chase customer service to let them know you're traveling, and they can temporarily lift the restriction. This is a common security measure and not a sign of a problem with your account.
Frequently Asked Questions
Is the Amazon Chase login different from other Chase credit cards?
No. All Chase credit cards use the same login page at chase.com. Once you're logged in, you see all your Chase accounts together. The only difference is that your Amazon Chase card may have special features like rewards tracking, but you access these through the same login.
Can I log into my Amazon Chase account through Amazon.com?
No. Amazon does not host the login for the Amazon Chase card. You must go to chase.com to access your account. Amazon may show your card information if you're logged into your Amazon account and have saved the card there, but that's different from logging into your credit card account itself.
What should I do if I see a login page that looks like Chase but isn't?
Always go directly to chase.com by typing it into your browser's address bar, or use the official Chase Mobile app. Do not click links in emails or texts claiming to be from Chase, even if they look real. Scammers create fake login pages to steal passwords. If you're unsure, call the number on the back of your card to confirm.
Can I log in if I'm outside the United States?
You can usually log in from outside the U.S., but Chase may block the login as a security measure. If this happens, call the number on the back of your card and let them know you're traveling. They can temporarily allow logins from your location.
Do I need to log in to make a payment, or can I pay without logging in?
You can make a one-time payment without logging in by visiting chase.com and clicking "Pay Without Logging In," but you'll need your card number and other information. Logging in is usually faster if you already have an account, since your information is already there.