Where to log in to your Amazon Chase Visa account
The Amazon Chase Visa card account portal is hosted on Chase's website, not Amazon's. Go to chase.com and select "Credit Cards" from the main menu, then look for the login section. You can also go directly to the card login by searching "Chase credit card login" — the official Chase portal will be the first result.
Once you land on the login page, enter your username and password (the same credentials you use for any other Chase bank account, if you have one). If you do not yet have a Chase online account, you will need to create one before you can view your card details.
The login page will ask whether you are logging in as a personal customer or a business customer. Select "Personal" for a standard Amazon Chase Visa card. If you hold a business version of the card, select "Business" instead.
Key Takeaways
- Log in through chase.com, not through Amazon or the Amazon app — Chase manages the card account portal.
- You need a Chase online username and password; if you do not have one, you will create it during your first login attempt.
- Two-factor authentication (a code sent to your phone or email) is required each time you log in from a new device.
- Once logged in, you can view your balance, recent transactions, rewards points, and payment options in one dashboard.
Setting up your Chase online account for the first time
If you have never logged into a Chase account before, you will see an option to "Enroll" or "Create Login" on the main login page. Click that button and you will be asked to enter your card number and the last four digits of your Social Security number to verify your identity.
Chase will then ask you to create a username (usually your email address) and a password. Your password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character (like ! or #). Write this password down or store it in a password manager — you will need it every time you log in.
After you create your username and password, Chase will send a verification code to your email or phone. Enter that code on the screen to confirm your identity. Your account is now active and you can log in anytime.
What to do if you forget your username or password
On the Chase login page, look for the link that says "Forgot username?" or "Forgot password?" — it is usually below the login fields. Click the link that matches what you need to recover.
If you forgot your username, Chase will ask for your card number and the last four digits of your Social Security number. They will then display your username or let you create a new one.
If you forgot your password, enter your username first. Chase will send a reset link to the email address on file. Click that link, and you will be taken to a page where you can create a new password. The reset link expires after a set time, so complete the process soon after you request it.
Two-factor authentication and security
The first time you log in from a new device or browser, Chase will require two-factor authentication. This means you will enter your username and password, and then Chase will send a code to your phone (via text) or email. You must enter that code on the next screen to complete your login.
This extra step protects your account from unauthorized access. If you log in from the same device repeatedly, Chase may remember it and stop asking for the code each time — but you will always need it when you log in from a new phone, computer, or browser.
If you do not receive the code, check your spam or junk email folder. If it is not there, you can request a new code or choose to receive it by a different method (text instead of email, or vice versa).
Viewing your card balance, rewards, and payment options
Once you are logged in, your dashboard shows your current balance, available credit, and recent transactions. You can also see your Amazon rewards points — the card earns points on Amazon purchases and other spending, and this section tells you how many you have accumulated.
To make a payment, look for the "Make a Payment" button, usually near the top of the page. You can pay from a bank account you have linked to your Chase account, or by mailing a check. You can also set up automatic payments so your bill is paid on the same day each month.
The "Transactions" or "Activity" section shows every purchase, credit, and fee on your account. You can filter by date range or search for a specific merchant. This is where you would go if you need to report an unauthorized charge or dispute a transaction.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure you are typing them exactly as you created them — passwords are case-sensitive, meaning capital and lowercase letters matter. If you are still stuck, use the "Forgot password?" link to reset it.
If your account is locked after multiple failed login attempts, Chase will temporarily prevent further tries for security reasons. Wait 24 hours and try again, or call the customer service number on the back of your card to unlock it sooner.
If you are having trouble receiving the two-factor authentication code, check that your phone number and email address are current in your Chase profile. You can update these in the "Settings" or "Profile" section after you log in. If the code still does not arrive, contact Chase customer service — they can verify your identity and help you regain access.
Using the Chase mobile app instead of the website
Chase also offers a mobile app for iOS and Android devices. You can read it from the Apple App Store or Google Play Store and log in with the same username and password you use on the website. The app shows the same account information and lets you make payments, view rewards, and report fraud.
Many people find the app faster for checking their balance or making a quick payment. However, some features (like updating your mailing address or changing your password) may only be available on the full website. If you cannot find what you need in the app, log in through chase.com instead.
Frequently Asked Questions
Can I log into my Amazon Chase Visa account through Amazon.com?
No. Amazon does not host the card account portal. You must go to chase.com to log in. Amazon may have a link to your card account in your Amazon account settings, but that link will redirect you to Chase's website.
What should I do if I think someone else logged into my account?
Change your password when ready by using the "Forgot password?" link on the Chase login page. Then call the customer service number on the back of your card to report the unauthorized access. Chase can review your recent transactions and dispute any charges you did not make.
Do I need a separate login for my Amazon Chase Visa card if I already have a Chase bank account?
No. If you already have a Chase bank account with a username and password, you can use those same credentials to log into your credit card account. Both accounts are linked under one Chase online login.
How often do I need to log in again if I stay on the website?
Chase will keep you logged in for a period of time (usually 15 to 30 minutes of inactivity), then log you out for security. If you have been away from the page, you will need to log in again when you return.
Can I set up biometric login (fingerprint or face recognition) on the Chase app?
Yes. The Chase mobile app lets you use your phone's fingerprint or face recognition to log in instead of typing your password each time. You can set this up in the app's security settings after your first login.