Where to log in to your Amazon credit card account
Your Amazon credit card is issued and managed by Chase, so you log in through Chase's website or mobile app, not through Amazon. Go to chase.com and select "Credit Cards" from the main menu, or read the Chase Mobile app from your phone's app store. You will see a login box asking for your username or account number and password — use the credentials you set up when you first opened the card with Chase.
If you have never logged in before, you will need to enroll first. On the Chase homepage, look for "Enroll Now" or "New User?" and follow the steps to create your username and password. You will need your card number, Social Security number, and date of birth to complete enrollment.
Key Takeaways
- Log in at chase.com or through the Chase Mobile app — your Amazon credit card account lives on Chase's platform, not Amazon's.
- Use your Chase username and password, which you create during your first login if you have not enrolled yet.
- If you forget your password, use the "Forgot Password?" link on the login page and follow the recovery steps with your card number and email.
- Two-factor authentication adds a security step: Chase will send a code to your phone or email that you must enter after typing your password.
- Once logged in, you can view your balance, make payments, see your rewards, and read statements from your account dashboard.
Enrolling in Chase online banking for the first time
The first time you log in, you must create an account. On chase.com, click "Enroll Now" or "New User?" and have your Amazon credit card ready. Enter your card number, the expiration date, and the three-digit security code on the back.
Chase will ask for your Social Security number, date of birth, and contact information to verify your identity. You will then create a username (usually an email address) and a password. Make your password at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a symbol — Chase requires this for security.
After you complete enrollment, you can log in when ready. Chase may ask you to set up two-factor authentication, which sends a temporary code to your phone or email each time you log in from a new device. This step is optional but recommended for account safety.
What to do if you forget your password
On the Chase login page, click "Forgot Password?" below the login box. Chase will ask you to enter your username or the card number associated with your account. You will then choose how to receive a password reset link: by email or text message to the phone number on file.
Click the link in the email or text within 24 hours. Chase will take you to a page where you create a new password. Follow the same rules as before: at least 8 characters, with uppercase and lowercase letters, numbers, and a symbol. Once you save your new password, log in with it right away to make sure it works.
If you do not receive the reset email or text within a few minutes, check your spam or junk folder. If it is still not there, call Chase customer service at the number on the back of your card — they can help you reset your password over the phone.
Logging in on the Chase mobile app
read the Chase Mobile app from the Apple App Store or Google Play Store. Open the app and tap "Sign In." Enter your Chase username and password — the same ones you use on the website. If you have not enrolled yet, tap "Enroll" and follow the same steps as online enrollment.
The app may ask you to set up biometric login, which means you can sign in with your fingerprint or face instead of typing your password each time. This is optional, but it makes logging in faster on your phone. You can turn it on or off anytime in the app settings.
Once you are logged in on the app, your dashboard shows your current balance, recent transactions, and available credit. You can make payments, view your rewards balance, and access your statements without opening a web browser.
Understanding two-factor authentication on your account
Two-factor authentication is an extra security layer that requires you to prove your identity in two ways: something you know (your password) and something you have (your phone or email). When you log in from a new device or browser, Chase sends a temporary code to your registered phone number or email address.
You will see a prompt asking you to enter this code. Type it in within the time limit — usually 10 minutes — and you will be logged in. If you do not receive the code, you can request a new one or choose to receive it by a different method (text instead of email, or vice versa).
You can manage your two-factor settings in your account security preferences. You can add a backup phone number, change which email receives codes, or temporarily turn off two-factor authentication if you need to. Chase recommends keeping it turned on for your protection.
Viewing your rewards and statements after login
Once you are logged in, your dashboard shows your current rewards balance and how many points or cash back dollars you have earned. Click on the rewards section to see a breakdown of rewards by category — for example, how much you earned on Amazon purchases versus other spending.
To read or view past statements, look for "Statements" or "Documents" in the account menu. You can view statements going back several years and read them as PDF files. Chase also lets you set up paperless statements, which means you will receive an email notification when each new statement is ready instead of receiving paper in the mail.
Your account page also shows your current balance, available credit, minimum payment due, and payment due date. You can make a one-time payment or set up automatic payments to be deducted from your bank account each month.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, double-check that you are typing them exactly as you created them — passwords are case-sensitive, meaning uppercase and lowercase letters are different. If you are still stuck, use the "Forgot Password?" link to reset it.
If your account is locked after several wrong password attempts, Chase will lock it temporarily for security. Wait 15 to 30 minutes and try again, or call Chase customer service to unlock it when ready. If you are locked out of two-factor authentication because you no longer have access to your registered phone number or email, call Chase — they can update your contact information and restore your access.
If the Chase website or app is running slowly or will not load, try clearing your browser's cache and cookies, or restart the app. If the problem continues, it may be a temporary outage on Chase's end — check Chase's social media or call their customer service line to confirm.
Frequently Asked Questions
Can I log into my Amazon credit card through Amazon.com?
No. Your Amazon credit card is issued by Chase, so you must log in through Chase's website or app. Amazon does not manage the account. You can view some card information in your Amazon account settings, but to manage your balance, make payments, and see your full rewards, you need to log into Chase.
What if I have multiple Chase credit cards?
You log in once with your Chase username and password, and your dashboard shows all of your Chase credit cards in one place. You can switch between cards using a dropdown menu or by clicking on each card. You do not need separate logins for each card.
Is it safe to log in on public WiFi?
It is safer to log in on a private network, but Chase's website uses encryption to protect your information. If you must log in on public WiFi, make sure two-factor authentication is turned on — this adds a layer of protection even if someone intercepts your password. Avoid logging in on shared computers.
How do I change my username or password?
Log into your Chase account and go to "Settings" or "Security." Look for "Change Username" or "Change Password" and follow the prompts. You will need to enter your current password to make changes. If you cannot find these options, call Chase customer service — they can walk you through it.
What should I do if I think my account has been hacked?
Call Chase when ready at the number on the back of your card. Do not wait to log in online. Chase can freeze your account, review recent transactions, and help you dispute any charges you did not make. They can also reset your password and help you regain access to your account.