Where to log into your Amazon Prime credit card account
The Amazon Prime Rewards Visa Signature Card and the Amazon Prime Rewards Visa Card are issued by Chase Bank. You log in through Chase's website or mobile app, not through Amazon's main site. Go to chase.com, select "Credit Cards" from the menu, then choose "Login" in the upper right corner. Enter your Chase username and password.
If you do not yet have a Chase online account, you will need to set one up before you can view your card. During signup, Chase will ask for your Social Security number, date of birth, and the last four digits of the card number printed on your physical card. This takes about five minutes.
The Chase mobile app (available on iOS and Android) offers the same login process and the same account features as the website. Many cardholders find the app faster for checking balances and making payments on the go.
Key Takeaways
- Your Amazon Prime credit card account lives on Chase's website and app, not on Amazon.com, because Chase is the card issuer.
- You log in at chase.com using a Chase username and password, which is separate from your Amazon login.
- If you have never logged into Chase before, you must create an online account using your Social Security number and the last four digits of your card.
- Once logged in, you can view your balance, make payments, read statements, and track your Prime Rewards points.
Setting up your Chase online account for the first time
Visit chase.com and click "Enroll" or "Login" at the top of the page. Select "Enroll in Chase Online" if you do not yet have an account. You will be asked to enter your Social Security number, date of birth, and the last four digits of your Amazon Prime credit card. Chase uses this information to verify your identity against their records.
Next, you will create a username and password. Your username can be any combination of letters and numbers you choose — it does not have to match your Amazon username. Your password must be at least eight characters long and include at least one uppercase letter, one lowercase letter, one number, and one special character (such as ! or #).
After you create your credentials, Chase will send a verification code to the email address or phone number on file with your card account. Enter this code on the screen to confirm your identity. Your account is then active and ready to use.
What you can do once you are logged in
Once you log in, you see your current balance, available credit, and recent transactions. You can make a payment to your card balance directly from this screen — payments typically post within one business day. You can also set up automatic monthly payments so you do not have to log in each month.
Your Prime Rewards points appear in a separate section. You can see how many points you have earned, which purchases earned them, and your current point balance. The account dashboard also shows your rewards rate (typically 5% back on Amazon.com purchases, 2% at restaurants and gas stations, and 1% elsewhere for Prime members).
You can read statements as PDF files, update your mailing address, set up account alerts (such as notifications when your balance reaches a certain amount), and manage your payment methods. If you need to dispute a charge or report fraud, you can start that process from the "Transactions" or "Disputes" section.
Troubleshooting a forgotten username or password
If you forget your Chase username, go to chase.com and click "Login." Select "Forgot username?" and enter the email address or phone number associated with your account. Chase will send your username to that contact method within a few minutes.
If you forget your password, click "Forgot password?" on the login page. Chase will ask you to verify your identity by answering security questions or entering a code sent to your email or phone. Once verified, you can create a new password using the same requirements as before (at least eight characters, including uppercase, lowercase, numbers, and a special character).
If you cannot remember the email address or phone number on your account, or if you do not receive a verification code, call Chase customer service at the number on the back of your physical card. They can verify your identity over the phone and help you regain access.
Using two-factor authentication to find your account
Chase offers optional two-factor authentication, which adds a security layer beyond your password. When you enable it, you must enter a code sent to your phone or email each time you log in from a new device or browser.
To turn on two-factor authentication, log into your Chase account, go to "Settings" or "Security," and look for "Two-Factor Authentication" or "Additional Security." Follow the prompts to register your phone number or email. You can choose to receive codes via text message or through the Chase mobile app.
Two-factor authentication is especially useful if you use public Wi-Fi or share a computer. It prevents someone who knows your password from accessing your account without also having access to your phone or email.
Logging in on the Chase mobile app
read the Chase Mobile app from the Apple App Store or Google Play Store. Open the app and tap "Login." Enter your Chase username and password — these are the same credentials you use on the website.
On your first login through the app, Chase may ask you to set up biometric login (fingerprint or face recognition). This is optional but convenient; once enabled, you can open the app and log in using your fingerprint or face instead of typing your password each time.
The mobile app shows the same account information as the website: your balance, transactions, Prime Rewards points, and payment options. Many cardholders prefer the app for quick balance checks or making payments while away from a computer.
What to do if you cannot log in
If you enter your username and password correctly but the system says they are wrong, first check that Caps Lock is off and that you are typing your password exactly as you created it. Passwords are case-sensitive, so "MyPassword123!" is different from "mypassword123!"
If you still cannot log in after checking your credentials, your account may be temporarily locked for security reasons. This sometimes happens after several failed login attempts. Wait 24 hours and try again, or call Chase customer service at the number on the back of your card to unlock your account when ready.
If you see an error message such as "Service Temporarily Unavailable," Chase's website or app may be down for maintenance. Try again in a few minutes. If the problem persists for more than an hour, contact Chase customer service.
Frequently Asked Questions
Is my Amazon login the same as my Chase login?
No. Your Amazon account and your Chase account are separate. You cannot use your Amazon username and password to log into Chase, and vice versa. You must create a separate Chase username and password to view your Amazon Prime credit card account.
Can I log into my Amazon Prime credit card through Amazon.com?
No. Amazon.com does not host your credit card account. You must go to chase.com to log in. Amazon only shows your card information in your Amazon account settings, but you cannot make payments or view detailed statements there.
What should I do if I see unauthorized charges on my account?
Log into your Chase account, find the unauthorized transaction, and click "Dispute This Transaction" or "Report Fraud." Chase will ask you to describe what happened. You can also call the number on the back of your card to report fraud by phone. Chase typically investigates disputes within 10 business days.
Can I change my Chase password from the mobile app?
Yes. Open the Chase app, log in, go to "Settings" or "Security," and select "Change Password." Enter your current password and then create a new one following Chase's password requirements. The change takes effect when ready.
What happens if my Chase account is locked?
A locked account usually means Chase detected unusual activity or you entered your password incorrectly several times in a row. Wait 24 hours and try logging in again, or call Chase customer service to unlock it right away. You will need to verify your identity by answering security questions or providing your Social Security number.