Where to log in to your Amazon Prime Visa card account
The Amazon Prime Visa card is issued by Chase, so you log in through Chase's website or mobile app, not through Amazon. Go to chase.com and select "Credit Cards" from the menu, then "Sign In." You can also read the Chase Mobile app from your phone's app store and sign in there.
When you first get your card, you'll need to set up online access before you can log in. This happens the first time you visit chase.com — Chase will ask you to create a username and password, then send a verification code to your phone or email. Once that's done, you can log in anytime using those credentials.
If you already have a Chase checking account or other Chase credit card, you can use the same username and password for your Prime Visa card. You don't need separate logins for each Chase product.
Key Takeaways
- Log in at chase.com or through the Chase Mobile app — the Amazon Prime Visa card account lives with Chase, not Amazon.
- Your first login requires you to create a username and password, and Chase will send a verification code to confirm your identity.
- If you already use Chase online banking, you can use the same login for your Prime Visa card.
- Once logged in, you can view your balance, make payments, see your rewards, and read statements.
- If you forget your password, use the "Forgot username or password?" link on the Chase sign-in page to reset it.
What you can do once you're logged in
After you sign in, you'll see your card balance, available credit, and recent transactions. You can review charges from the past several months and read statements as PDFs if you need them for records or taxes.
The rewards section shows your Prime Visa points balance and how many points you've earned in the current period. You can see which purchases earned bonus points (usually 5% back at Amazon and Whole Foods, 2% at gas stations and restaurants, 1% everywhere else) and which earned the standard rate.
You can also make a payment to your card balance from the same login page. Chase lets you pay from a bank account you've registered, and you can schedule payments in advance if you want to automate them.
Resetting your password if you're locked out
If you forget your password or username, go to chase.com and click "Forgot username or password?" on the sign-in page. Chase will ask you to enter the email address or phone number associated with your account.
Chase will then send you a link or code to reset your password. Check your email or text messages — the link usually arrives within a few minutes. Click it and create a new password. Your new password needs to be at least 8 characters long and include at least one number and one letter.
If you don't receive the reset email or text within 10 minutes, check your spam folder. If it's still not there, call Chase at the number on the back of your card — they can verify your identity and reset your access over the phone.
Using two-factor authentication for security
Chase offers two-factor authentication, which adds an extra security step when you log in from a new device or browser. After you enter your username and password, Chase sends a code to your phone or email, and you have to enter that code before you can access your account.
You can turn this on in your account settings under "Security." It takes a few minutes to set up, but it means that even if someone gets your password, they can't log in without also having access to your phone or email. This is especially useful if you use public Wi-Fi or shared computers.
The first time you log in from a new device, Chase may ask you to verify your identity with a code even if you haven't turned on two-factor authentication. This is a standard security check and is separate from the optional two-factor setting.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure you're typing them exactly as you created them — passwords are case-sensitive, meaning capital and lowercase letters are different. If you're still stuck, use the password reset link described above.
If your account is locked after too many failed login attempts, Chase will unlock it automatically after a few hours. You can also call Chase to unlock it when ready. If you're locked out and need to make a payment urgently, you can pay by phone: call the number on the back of your card and a representative can take your payment over the phone.
If you're trying to log in on the Chase Mobile app and it's not working, try logging out completely, closing the app, and opening it again. Sometimes clearing the app's cache helps too — go to your phone's settings, find the Chase app, and select "Clear Cache." Then open the app and try logging in again.
Linking your Prime Visa card to your Amazon account
Your Amazon Prime Visa card and your Amazon account are separate. You log into Chase to manage the card itself, but you can link the card to your Amazon account so it's your default payment method for purchases.
To do this, go to Amazon.com, sign into your Amazon account, and go to "Your Account." Select "Your Payments" and then "Manage payment methods." Click "Add a credit or debit card" and enter your Prime Visa card number, expiration date, and CVV. Amazon will charge a small amount to verify the card, then credit it back — this usually takes one to two business days.
Once it's linked, you can select it as your default payment method for future purchases. You still log into Chase to view your card balance and make payments, but you can use the card on Amazon without re-entering the number each time.
Frequently Asked Questions
Can I log into my Amazon Prime Visa card through Amazon.com?
No. The card is issued by Chase, so you must log in at chase.com or through the Chase Mobile app. Amazon doesn't host the login for this card. You can link the card to your Amazon account for shopping, but that's different from accessing your card account itself.
What should I do if I never received a username and password setup email?
Check your spam or junk folder first — Chase emails sometimes get filtered there. If it's not there, call Chase at the number on the back of your card. They can resend the setup email or help you create your login over the phone.
Can I log in on my phone, or do I have to use a computer?
You can do both. read the Chase Mobile app from the App Store or Google Play and log in with the same username and password you use on the website. The app shows the same information — balance, transactions, rewards, and payment options.
Is it safe to log into my card account on public Wi-Fi?
It's safer if you turn on two-factor authentication first, since that requires a code sent to your phone even if someone gets your password. Avoid logging in on public Wi-Fi if you haven't set that up yet. If you must log in, use your phone's mobile data instead of the Wi-Fi network.
What if I think someone else logged into my account?
Call Chase when ready at the number on the back of your card. They can review your recent login activity, lock your account, and help you change your password. If you see unauthorized charges, report them at the same time — Chase has fraud protection for unauthorized transactions.