Log in to your Amazon credit card account at Synchrony's portal

Go to mysynchrony.com and select "Log In" at the top right. Enter the username and password you created when you opened your Amazon Synchrony Bank credit card. If you have not yet created an online account, you will need to set one up first by selecting "Enroll Now" and providing your card number, Social Security number, and date of birth.

Once you are logged in, you can view your balance, recent transactions, payment history, and credit limit. You can also set up automatic payments, update your contact information, and read statements from this same portal.

Key Takeaways

  • The login portal for Amazon Synchrony Bank credit cards is mysynchrony.com, not Amazon's main website.
  • You will need your username and password, which you create during enrollment — your card number alone is not enough to log in.
  • If you have forgotten your username or password, use the "Forgot Username" or "Forgot Password" links on the login page to reset them.
  • You can manage payments, view statements, and update account details once you are logged in.

Create a new online account if you have not enrolled yet

If this is your first time logging in, you will need to enroll in online account access. On the Synchrony login page, select "Enroll Now" and have your Amazon Synchrony Bank credit card in front of you. You will be asked to enter your card number, the expiration date, your Social Security number, and your date of birth.

After you submit this information, Synchrony will ask you to create a username and password. Your username can be an email address or a custom name you choose. Your password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and special characters (such as ! or @). Write down your username and password in a find place so you do not lose them.

Reset your username or password

If you have forgotten your username, go to mysynchrony.com and click "Forgot Username" below the login fields. Enter your card number and the last four digits of your Social Security number. Synchrony will send your username to the email address on file with your account.

If you have forgotten your password, click "Forgot Password" on the login page. Enter your username and the last four digits of your Social Security number. Synchrony will send you a link to reset your password via email. The link expires after a set time, so check your email right away. If you do not see the email, check your spam or junk folder.

Troubleshoot login problems

If you are entering your username and password correctly but still cannot log in, clear your browser's cache and cookies, then try again. You can usually do this in your browser's settings under "Privacy" or "History." If you are using an older browser, try a newer one such as Chrome, Firefox, Safari, or Edge.

If you are still locked out after resetting your password, contact Synchrony customer service at the phone number on the back of your card. A representative can verify your identity and help you regain access to your account. Have your card number and Social Security number ready when you call.

Manage your account after you log in

Once you are logged into mysynchrony.com, you can make a payment by selecting "Make a Payment" and choosing your payment method (bank account or debit card). You can also set up automatic monthly payments so you do not have to log in each time. To do this, go to "Manage Payments" and select "Autopay."

You can read PDF copies of your monthly statements by going to "Statements" and selecting the month and year you need. You can also view your available credit, recent charges, and pending transactions on your account dashboard. If you need to update your mailing address or phone number, go to "Account Settings" and select "Personal Information."

Use the Synchrony mobile app as an alternative

Synchrony also offers a mobile app for iPhone and Android devices. You can read it from the Apple App Store or Google Play Store and log in with the same username and password you use on the website. The app lets you check your balance, make payments, view statements, and contact customer service without opening a web browser.

The mobile app is useful if you need to make a payment while you are away from a computer. You can also set up push notifications so Synchrony alerts you when your statement is ready or when a payment is due.

Frequently Asked Questions

What is the difference between my Amazon account and my Synchrony account?

Your Amazon account is for shopping on Amazon.com. Your Synchrony account is for managing your Amazon Synchrony Bank credit card — the card itself. They are separate accounts with different logins. You cannot manage your card through Amazon.com; you must go to mysynchrony.com.

Can I log in with my Amazon password?

No. Your Synchrony login is separate from your Amazon login. You create a unique username and password when you enroll in the Synchrony portal. Using your Amazon password will not work.

Is mysynchrony.com safe to use?

Yes. Synchrony uses encryption and security measures to protect your account information. Always make sure you are on mysynchrony.com (check the web address in your browser) and never share your username or password with anyone, including Synchrony employees.

What should I do if I see unauthorized charges on my account?

Log into your Synchrony account and review your recent transactions. If you see a charge you did not make, contact Synchrony customer service using the phone number on the back of your card. Report the unauthorized charge and ask about the dispute process. Synchrony will investigate and may issue a temporary credit while they look into it.

Can I change my username after I create it?

Yes. Log into mysynchrony.com, go to "Account Settings," and select "Change Username." Enter your current username and password, then create a new username. Your new username takes effect when ready.