Where to log in to your Amazon Visa card account
The Amazon Visa card is issued by Chase, so you log in through Chase's website or mobile app, not through Amazon.com. Go to chase.com, select "Sign In" at the top right, and enter your Chase username and password. If you don't have a Chase online account yet, you'll need to create one using your card number and other identifying information.
You can also read the Chase Mobile app from the App Store or Google Play, sign in there, and manage your Amazon Visa card from your phone. The app shows your balance, recent transactions, and payment options in the same way the website does.
Amazon.com itself does not host your card login. Even though the card carries the Amazon name and earns rewards on Amazon purchases, Chase owns the account and the login portal.
Key Takeaways
- Log in at chase.com, not Amazon.com, using your Chase username and password.
- If you're a new cardholder, you'll need to create a Chase online account before you can log in.
- The Chase Mobile app offers the same login and account management as the website.
- Your Amazon Visa rewards and purchase history appear in your Chase account, organized by transaction date and merchant.
Setting up your Chase online account for the first time
When you receive your Amazon Visa card in the mail, you won't automatically have a Chase online account. You have to create one yourself. Go to chase.com and look for "Enroll Now" or "New User?" near the sign-in box.
Chase will ask for your card number, the last four digits of your Social Security number, and your date of birth. After you verify this information, you'll create a username and password. Write these down somewhere safe — you'll use them every time you log in.
Once your account is active, you can view your statement, make payments, set up automatic payments, and see your current balance and available credit.
What you can do after you log in
After logging into your Chase account, you can check your current balance, review transactions from the past several months, and read statements as PDFs. You can also see how many rewards points you've earned and what your rewards balance is worth.
Payment options include one-time payments, automatic monthly payments set to your due date, and early payments if you want to pay down your balance before the statement closes. You can also update your mailing address, phone number, and email address from your account settings.
If you have questions about a specific charge or think you've been charged twice, you can report it through your account or call the customer service number on the back of your card.
Troubleshooting a forgotten username or password
If you forget your Chase username, go to chase.com and select "Sign In," then look for "Forgot Username?" You'll enter your card number and other identifying details, and Chase will show you your username or let you create a new one.
To reset your password, select "Forgot Password?" on the sign-in page. Chase will send a reset link to the email address on file. Click that link, create a new password, and you'll be able to log in right away.
If you can't remember the email address you used when you opened your account, or if you're not receiving the reset email, call Chase customer service at the number on the back of your card. They can verify your identity and help you regain access.
Using two-factor authentication to protect your account
Chase offers two-factor authentication, which adds a security layer beyond your password. When you turn it on, Chase sends a code to your phone or email every time you log in from a new device. You enter that code before you can access your account.
To set up two-factor authentication, log into your Chase account, go to "Settings" or "Security," and look for the option to enable it. You'll choose whether to receive codes by text message or email. This step is optional but recommended if you want extra protection against unauthorized access.
If you lose access to the phone number or email you registered for two-factor authentication, contact Chase customer service to update it before you're locked out of your account.
Connecting your Amazon Visa to the Amazon app
Your Amazon Visa card can be saved in the Amazon app or website for faster checkout, but this is separate from logging into your Chase account. To add your card to Amazon, log into Amazon.com with your Amazon account, go to "Your Account," select "Your Payments," and choose "Add a Credit or Debit Card."
Saving your card to Amazon makes checkout faster but does not give you access to your Chase account or your statement. To view your balance, rewards, or payment history, you still need to log into Chase separately.
If you want to remove your card from Amazon for any reason, you can delete it from the same "Your Payments" section. This does not close your Chase account or affect your card itself.
Frequently Asked Questions
Is my Amazon Visa login the same as my Amazon.com login?
No. Your Amazon.com account and your Chase account are separate. You log into Amazon.com with your Amazon username and password, and you log into your credit card account at chase.com with your Chase username and password. You can save your card to your Amazon account for checkout, but that's not the same as accessing your card statement or balance.
What do I do if I'm locked out of my Chase account?
If you've entered your password incorrectly multiple times, Chase may temporarily lock your account for security. Wait 24 hours and try again, or use the "Forgot Password?" link to reset it. If you're still locked out, call the number on the back of your card and speak with a representative who can unlock your account.
Can I log into my Amazon Visa card through the Amazon app?
No. The Amazon app does not include a login for your credit card account. You must use chase.com or the Chase Mobile app to access your card statement, balance, and rewards. The Amazon app only lets you save your card for shopping purposes.
Do I need to create a separate password for the Chase Mobile app?
No. The Chase Mobile app uses the same username and password you created for chase.com. Once you log in on the app, you stay logged in until you manually sign out, which saves time on repeat visits.