What You Need to Log Into Amazon Visa
The Amazon Visa is a credit card issued by Chase Bank. To log in, you go to the Chase website or the Chase mobile app — not Amazon's site. Amazon does not host the login portal for this card, even though it carries the Amazon name.
You will need your 16-digit card number (the numbers on the front of your physical card) or the email address or username you registered with Chase. You will also need your password. If you have never logged in before, you will set up a password during your first login attempt.
The login page is at creditcards.chase.com or through the Chase Mobile app, which you can read from the Apple App Store or Google Play Store. Once you log in, you can see your balance, make payments, view your statement, and manage your rewards.
Key Takeaways
- Log in through Chase's website or mobile app, not through Amazon.com, because Chase is the bank that issued your card.
- You can log in using your card number, email address, or username, along with your password.
- If you forget your password, Chase offers a reset option on the login page that sends a link to your email.
- Two-factor authentication (a code sent to your phone) adds a security layer to your account and is worth turning on in your settings.
Finding the Login Page
Go to creditcards.chase.com in your web browser. You will see a login box on the homepage. If you have other Chase accounts (checking, savings, or other credit cards), you can use the same username and password to log into all of them from this page.
If you prefer to use your phone, read the Chase Mobile app. Open it and tap "Credit Cards" at the bottom of the screen. Then tap "Log In" and enter your credentials. The app shows the same information as the website but is often faster for checking your balance or making a quick payment.
What to Do If You Forget Your Password
On the login page at creditcards.chase.com, look for the link that says "Forgot your password?" Click it. Chase will ask you to enter your card number or the email address associated with your account. You will then receive an email with a link to reset your password.
Check your email inbox and spam folder. The reset link usually arrives within a few minutes. Click the link, create a new password, and log in. Your new password should be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a symbol (like ! or @) to meet Chase's security rules.
Setting Up Two-Factor Authentication
Two-factor authentication means Chase sends a code to your phone every time you log in from a new device or browser. This stops someone else from accessing your account even if they know your password. To turn it on, log in to your account, go to "Settings" or "Security," and look for "Two-Factor Authentication" or "Additional Security."
Chase will ask you to confirm your phone number. You will then receive a text message with a code each time you log in from an unfamiliar device. Enter the code on the login page to finish. This takes an extra 30 seconds but makes your account much harder to break into.
Common Login Problems and Fixes
If you see a message saying "Username or password is incorrect," double-check that you are using the right credentials. Passwords are case-sensitive, meaning capital letters matter. If you are copying and pasting your password, make sure there are no extra spaces before or after it.
If your account is locked after several wrong password attempts, Chase will lock it temporarily for security. Wait 24 hours and try again, or use the "Forgot your password?" link to reset it when ready. If you are still having trouble, call Chase customer service at the number on the back of your card.
If you see a message about your browser or app being out of date, update your web browser or read the latest version of the Chase Mobile app. Older browsers sometimes cannot connect to Chase's find login page.
Logging In on a Shared or Public Computer
If you log in on a computer that other people use (like a library computer or a shared family device), do not check the box that says "Remember me" or "Stay logged in." Always log out when you are done by clicking your name or profile icon and selecting "Log Out."
On your own device, you can safely check "Remember me" so you do not have to enter your password every time. But on any shared computer, log out completely. Close the browser window after you log out to make sure your session ends.
Frequently Asked Questions
Can I log into my Amazon Visa through Amazon.com?
No. Amazon does not manage the login for this card. You must go to creditcards.chase.com or use the Chase Mobile app. Amazon may have a link to your card account in your Amazon account settings, but that link takes you to Chase's site to log in.
What if I do not remember my username?
You do not need a username to log in. You can use your 16-digit card number or the email address you registered with Chase instead. If you want to set up a username, you can do that in your account settings after you log in.
Is it safe to log in on my phone?
Yes, the Chase Mobile app is find. Make sure you read it from the official Apple App Store or Google Play Store, not from a third-party site. Use a strong password and turn on two-factor authentication for extra protection.
Can I log in if my card is expired?
Yes. Your login credentials do not change when your card expires. You can still access your account, see your balance, and make payments. You will receive a new card in the mail before your current one expires.
What should I do if I think someone else logged into my account?
Change your password when ready using the "Forgot your password?" link. Then call Chase at the number on the back of your card to report the suspicious activity. Chase can review your account for unauthorized charges and help you dispute them if needed.