Sign in to your Amazon Visa account through Chase's website or app

The Amazon Visa card is issued by Chase, so you log in through Chase's portal, not Amazon's. You'll use the same username and password you created when you opened the card. If you haven't set up an online account yet, you'll need to do that first before you can view your balance, make payments, or read statements.

You have two ways to access your account: the Chase website (chase.com) or the Chase mobile app. Both show the same information and let you do the same tasks. Most people find the app faster for quick checks, and the website easier for detailed work like setting up autopay or disputing a charge.

Key Takeaways

  • Log in at chase.com or through the Chase mobile app using your Chase username and password, not your Amazon credentials.
  • If you don't have an online account yet, you'll register at chase.com/signin and create a username, password, and security questions before your first login.
  • Once logged in, your Amazon Visa card appears in your accounts list, and you can view your current balance, recent transactions, and due date.
  • If you forget your password, use the "Forgot username or password?" link on the login page to reset it by email or phone verification.

Steps to log in on the Chase website

Go to chase.com and look for the "Sign In" button in the top right corner of the page. Click it, and you'll see a login box asking for your username or customer ID. Type in whichever one you use — most people set up a username when they registered, but you can also use the customer ID number from your card or statements.

Enter your password in the second field. If you have multiple Chase accounts (a checking account, another credit card, a savings account), they all use the same login. After you sign in, you'll see a dashboard listing all your accounts. Find your Amazon Visa card in the list and click on it to see your balance, recent charges, and payment options.

Chase may ask you to verify your identity the first time you log in from a new device or browser. You'll receive a code by text or email — enter it on the screen that appears, and you'll be logged in. This extra step is a security measure and only happens once per device.

Steps to log in on the Chase mobile app

read the Chase mobile app from the Apple App Store or Google Play Store. Open it and tap "Sign In" at the bottom of the screen. Enter your username or customer ID and your password, the same ones you use on the website.

If this is your first time logging in on the app, Chase will ask you to set up biometric login — fingerprint or face recognition. You can skip this step, but it makes future logins much faster. Once you're signed in, swipe left or right to find your Amazon Visa card among your accounts, or tap the account name at the top to see a list of all your cards and accounts.

What to do if you don't have an online account yet

If you received your Amazon Visa card but haven't created a Chase online account, start at chase.com/signin. Click "Enroll now" or "Create account" — the exact wording changes, but it's near the login box. You'll need your card number, Social Security number, and date of birth to verify your identity.

Chase will ask you to create a username (something you'll remember and type in every time you log in) and a strong password. Write these down or save them in a password manager — you'll need them for every login. You'll also set up security questions (like "What is your mother's maiden name?") that Chase uses if you forget your password.

After you finish registration, you can log in right away. Your Amazon Visa card will appear in your accounts list, and you can start viewing your balance and making payments.

Resetting your password if you forget it

On the Chase login page, click the "Forgot username or password?" link below the password field. Chase will ask whether you want to reset your username, password, or both. Select password, then enter your username or customer ID.

Chase will send a reset code to the email address or phone number on file with your account. Check your email or text messages for the code, enter it on the screen, and then create a new password. Make sure your new password is at least 8 characters long and includes uppercase letters, lowercase letters, numbers, and a symbol (like ! or #). Once you've set your new password, you can log in normally.

Common login problems and how to fix them

If you see a message saying your username or password is incorrect, double-check that you're typing them exactly right — passwords are case-sensitive, meaning capital letters matter. If you're sure you typed it correctly, use the password reset link instead of trying again, because too many wrong attempts will lock your account temporarily.

If you're locked out of your account, wait 24 hours and try again. If the problem persists, call the customer service number on the back of your Amazon Visa card. A representative can verify your identity and unlock your account or help you reset your credentials over the phone.

If you're having trouble on the Chase app specifically, try logging in on the website instead — this tells you whether the problem is with the app or with your account. If the website works but the app doesn't, try uninstalling and reinstalling the app, or clearing the app's cache in your phone's settings.

What you can do once you're logged in

After you log in, you can view your current balance, available credit, and credit limit. You'll see a list of your recent transactions with the date, merchant name, and amount. You can also read statements as PDF files, usually going back several years.

From your account page, you can make a one-time payment to your card, set up automatic monthly payments, update your contact information, and manage your notification settings (for example, to get alerts when your balance reaches a certain amount). You can also view your rewards balance if you're earning cash back or points on your Amazon Visa purchases.

Frequently Asked Questions

Is my Amazon Visa login the same as my Amazon.com login?

No. Your Amazon Visa card is issued by Chase, so you log in at Chase.com with a separate Chase username and password. Your Amazon.com account login does not work for your credit card account. You'll need to create and remember two different sets of credentials.

Can I log in to my Amazon Visa account on Amazon.com?

No. Amazon.com does not host the credit card login. You must go to Chase.com or use the Chase mobile app. If you're looking to manage your card rewards or see your balance, you'll find those options only on Chase's platform.

What should I do if I see suspicious activity on my account after logging in?

Call the customer service number on the back of your card right away. Do not wait. A representative can freeze your account, dispute the charges, and issue you a new card number. Chase also has a fraud monitoring system that may catch suspicious activity before you do and contact you directly.

Can I change my username after I've created it?

Yes. Log in to your Chase account, go to Settings or Profile, and look for the option to change your username. You'll need to verify your identity before the change takes effect. Your new username will be active within a few minutes.

Do I need to log in separately for each Chase account I have?

No. One Chase username and password gives you access to all your Chase accounts at once — your Amazon Visa card, checking account, savings account, or any other Chase products. After you log in, you'll see a list of all your accounts on one dashboard.