Where to log in to your Amazon Prime Rewards Visa card account

The Amazon Prime Rewards Visa card is issued by Chase Bank, so you log in through Chase's website or mobile app, not through Amazon. Go to chase.com and select "Sign In" in the top right corner. You will enter your Chase username and password — the same credentials you use for any other Chase account you hold.

If you do not yet have a Chase online account, you will need to set one up before you can view your card details. This requires your Social Security number, date of birth, and the card number itself. Chase will send you a temporary password by email or text, which you replace with your own password on first login.

Alternatively, you can read the Chase Mobile app from the Apple App Store or Google Play Store and log in there. The mobile app shows the same account information as the website and allows you to pay your bill, view transactions, and manage your card settings from your phone.

Key Takeaways

  • Log in at chase.com or through the Chase Mobile app using your Chase username and password, not your Amazon credentials.
  • If you have never logged into Chase online before, you will need to create an account using your Social Security number and card number.
  • Once logged in, you can view your balance, recent transactions, and rewards balance in one place.
  • Chase will send you a temporary password by email or text if you forget yours; you can reset it without calling customer service.

What you can do once you are logged in

After you log in, your dashboard shows your current balance, available credit, and recent transactions. You can also see your rewards balance — the Amazon Prime Rewards Visa earns 5% back on Amazon.com and Whole Foods purchases, 2% at restaurants and gas stations, and 1% on everything else. The rewards section breaks down how much you have earned in each category.

From your account, you can make a payment to your balance, set up automatic monthly payments, read statements, and update your contact information. You can also freeze or unfreeze your card temporarily, report a card as lost or stolen, and change your PIN.

If you cannot remember your Chase login information

If you have forgotten your username, go to chase.com and select "Sign In," then choose "Forgot username?" Chase will ask for your Social Security number and date of birth, then email your username to the address on file.

If you have forgotten your password, select "Forgot password?" on the same sign-in page. Chase will send you a temporary password by email or text message. Use that temporary password to log in, then create a new password of your own. You do not need to call Chase to reset your password unless you cannot access the email or phone number on file.

Setting up two-factor authentication

Chase offers two-factor authentication as an optional security feature. Once you log in, you can turn this on in your account settings under "Security." With two-factor authentication enabled, Chase sends you a code by text or email every time you log in from a new device or browser. You enter that code before you can access your account.

Two-factor authentication makes your account harder to access if someone learns your password, because they would also need access to your phone or email. It takes an extra 30 seconds per login but is worth the added protection if you carry sensitive financial information in your account.

Linking your Amazon Prime Rewards card to your Amazon account

Your Amazon Prime Rewards Visa card and your Amazon.com account are separate. You can view your card activity only through Chase, not through Amazon. However, you can link the card to your Amazon account so that Amazon recognizes it as your preferred payment method and tracks your 5% rewards automatically.

To link the card, log into your Amazon account, go to "Your Account," then "Your Payments." Select "Add a payment method" and enter your card details. Once linked, the card will appear as an option at checkout, and your 5% rewards will post to your account automatically when you make a purchase.

Troubleshooting common login problems

If you see an error message saying your username or password is incorrect, check that you are using the right credentials. Chase usernames are case-sensitive, so make sure Caps Lock is off. If you have recently changed your password, wait a few minutes before trying again — the system sometimes takes time to update.

If you are locked out after multiple failed login attempts, Chase will temporarily block your account for security. Wait 24 hours, then try again. If you remain locked out, call Chase at the number on the back of your card or visit a Chase branch in person with your ID and card.

If you see a message that your account cannot be found, you may not have set up online access yet. Go to chase.com and select "Enroll" instead of "Sign In." You will need your card number, Social Security number, and date of birth to create your account.

Frequently Asked Questions

Can I log into my Amazon Prime Rewards card through Amazon instead of Chase?

No. The card is issued by Chase, so all account management happens through Chase's website and app. Amazon does not host your card account. You can link the card to your Amazon account for payment purposes, but you cannot view your balance or statements there.

What should I do if I think someone else has accessed my account?

Log in when ready and change your password. Then call Chase at the number on the back of your card to report the suspicious activity. Chase can review your recent transactions, dispute any charges you did not make, and issue you a new card number if needed.

Do I need a separate login for my Amazon Prime Rewards card if I already have another Chase account?

No. If you already have a Chase online account, your Amazon Prime Rewards card is automatically added to it. You log in with the same username and password you use for your other Chase accounts, and all your Chase cards appear on one dashboard.

Can I pay my Amazon Prime Rewards card bill through Amazon?

No. You must pay through Chase — either at chase.com, through the Chase Mobile app, or by phone. You can set up automatic payments so the full balance or a minimum payment is deducted from your bank account each month.

Is the Chase Mobile app safe to use for logging in?

Yes. The Chase Mobile app uses the same security as the website, including encryption and optional two-factor authentication. Many people find it safer than logging in on a public computer because your phone is less likely to have malware.