Change your name on a Chase credit card by calling Chase customer service or updating it through your online account

You can change the name on your Chase credit card in two ways: by phone or through your Chase online account. The phone route is faster if you need the change right away — you'll speak to someone who can process it when ready. The online route takes a few extra steps but works if you prefer not to call. Either way, Chase will issue you a new card with your updated name, and your account number and credit line stay the same.

The reason you're changing your name matters. If you've had a legal name change — through marriage, divorce, court order, or any other legal process — you'll need to show proof. If you're correcting a misspelling or nickname that was entered wrong when you opened the account, you typically won't need documentation. Chase will ask which situation applies to you.

Key Takeaways

  • Call Chase at the number on the back of your card to change your name by phone, or log into your Chase account online and update your profile.
  • A legal name change requires you to send Chase a copy of your marriage certificate, divorce decree, court order, or other legal document proving the change.
  • Correcting a misspelling or error on your existing account usually does not require documentation.
  • Chase will mail you a new card with your updated name within 7 to 10 business days; your account number and credit line do not change.
  • Update your name with other creditors and the three credit bureaus separately — Chase does not do this for you.

Change your name by phone

Call the number on the back of your Chase credit card. You'll reach customer service, and they can process a name change while you're on the phone. Have your card in front of you and be ready to verify your identity — they'll ask for your Social Security number or other account details.

Tell the representative whether this is a legal name change or a correction to an error. If it's a legal name change, they'll tell you what documents to send. Most commonly, Chase accepts a marriage certificate, divorce decree, court order, or government-issued ID showing your new name. They'll give you a fax number or mailing address to send the document to, or they may tell you to upload it through your online account.

Once Chase receives and verifies your document, they'll process the name change and mail you a new card. This usually takes 7 to 10 business days from the time they receive your proof. Your old card will still work until the new one arrives, so you don't lose access to your account.

Change your name through your Chase online account

Log into your Chase account at chase.com using your username and password. Click on your profile or account settings — the exact location varies depending on whether you're using the website or the mobile app, but it's usually in the top right corner or in a menu labeled "Profile" or "Settings."

Look for a section labeled "Personal Information" or "Account Details." You should see your name listed there. Click the option to edit or change it, then enter your new name exactly as it appears on your legal documents or ID. Save the change.

If this is a legal name change, Chase will prompt you to upload proof. You can take a photo of your marriage certificate, divorce decree, or court order using your phone and upload it directly through the app or website. Make sure the document is clear and readable. If you're correcting a misspelling, you may not need to upload anything — Chase will process it when ready.

What documents Chase needs for a legal name change

Chase accepts several types of documents to prove a legal name change. The most common are a marriage certificate, divorce decree, or court order. You can also use a government-issued ID that shows your new name, such as a driver's license or passport, as long as it clearly shows both your old and new names or was issued after your name change.

The document must be an official copy — not a photocopy you made yourself, though you can photograph it and upload it through your account or email it to Chase. If you're mailing a physical copy, send it to the address Chase provides. Keep a copy for your records.

If you don't have the original document yet — for example, if your marriage certificate hasn't arrived from the vital records office — ask Chase how long they'll wait. Some representatives will give you a grace period to send it later, while others may ask you to call back once you have it in hand.

Timeline for receiving your new card

After Chase processes your name change, they'll mail a new card to the address on file for your account. Standard delivery takes 7 to 10 business days. If you need the card faster, ask the representative whether Chase offers expedited shipping — some branches do, though it may cost extra.

Your old card remains active until your new card arrives, so you can keep using it for purchases and payments. Once the new card arrives, you can destroy the old one or cut it up. Your account number, credit line, and all your account history stay exactly the same — only the name on the card changes.

If you don't receive your new card within two weeks, call Chase customer service again and reference the date you made the change. They can check the status of your card and resend it if needed.

Update your name with credit bureaus and other creditors

Changing your name on your Chase card does not automatically update your name with Equifax, Experian, or TransUnion — the three major credit bureaus. You'll need to contact each bureau separately to update your credit report. You can do this online through their websites or by mail.

You should also update your name with any other credit cards, loans, bank accounts, and financial accounts you hold. Each company has its own process, though most follow the same steps as Chase: call customer service or log into your account and update your profile. Keeping your name consistent across all your accounts helps prevent confusion and makes it easier to monitor your credit.

If you've had a legal name change, also update your name with your employer, your insurance companies, the Social Security Administration, your state's motor vehicle department, and the IRS. These updates are separate from your credit accounts but important for your overall financial records.

Frequently Asked Questions

Do I need to close my old account and open a new one?

No. Changing your name does not close your account or change your account number. You keep the same credit line, the same account history, and the same rewards balance if you have a rewards card. Only the name printed on your physical card changes.

What if I'm changing my name but keeping the same address?

You don't need to do anything extra. Chase will mail your new card to the address already on file. If you've moved recently, update your address through your online account or by calling customer service before you request the name change, so the new card goes to the right place.

Can I use my old card after I request a name change?

Yes. Your old card stays active until your new card arrives. You can use it for purchases and payments the whole time. Once the new card arrives, you can destroy the old one.

What if I made a typo when I entered my new name?

Call Chase customer service right away and ask them to correct it before they print and mail the card. If the card has already been printed with the wrong name, you may need to request another replacement card with the correct spelling. Ask whether Chase will waive the replacement fee since it was their error in processing your request.

Do I need to update my name with my bank if I have a Chase checking account too?

If you have both a Chase credit card and a Chase checking account, you can update your name once through your online profile and it will explore to both accounts. If you have accounts at different banks, you'll need to update each one separately.