Where to find your Chase credit card mailing address
Your Chase credit card mailing address is printed on your monthly statement and visible in your Chase online account or mobile app. The address shown is where Chase sends your bill and any official correspondence about your account.
To see it in your online account, log in to Chase.com, select your credit card, and look for "Account Details" or "Account Information." The mailing address appears there alongside your account number and payment due date. If you use the Chase Mobile app, tap the card, then select "Account Details" to view the same information.
You can also call the customer service number on the back of your card. A representative will confirm the address on file in under a minute. This is the fastest route if you need the information right now and do not have your statement handy.
Key Takeaways
- Your current mailing address is visible in your Chase online account under Account Details, on your monthly statement, or by calling the number on your card.
- To change your address, use the Chase website, mobile app, or call customer service — all three routes update your account when ready.
- Changing your address in your Chase account does not automatically update addresses at other banks or credit card companies.
- If you move, update your address before your next billing cycle so your statement arrives at the correct location.
How to update your address online
Log into Chase.com and select the credit card you want to update. Click "Account Details" or "Settings," then look for "Personal Information" or "Contact Information." Select "Edit" next to your address field.
Enter your new street address, city, state, and ZIP code. Chase will ask you to confirm the address before saving. Once you click "Save" or "Confirm," the change takes effect when ready. Your next statement will be mailed to the new address.
If you have multiple Chase credit cards, you will need to update the address for each card separately. Some cards may share the same mailing address, but Chase treats each account as independent for billing purposes.
Updating your address through the Chase Mobile app
Open the Chase Mobile app and tap the credit card you want to update. Select "Account Details," then tap "Personal Information" or "Edit Profile." Find the address field and tap "Edit" or "Change."
Type in your new address and confirm it. The app will show a confirmation message once the change is saved. Like the website, the mobile app updates your address right away, and you do not need to wait for a confirmation email or letter.
The mobile app and website are connected to the same account, so updating your address in one place updates it everywhere. You can use whichever method is most convenient for you.
Changing your address by phone
Call the customer service number on the back of your Chase credit card. A representative will verify your identity by asking for your card number, last four digits of your Social Security number, or other account details.
Tell the representative your new address and ask them to update it in the system. They will read it back to you to confirm there are no typos. The change is recorded when ready, and you will receive a confirmation by mail within a few days.
Phone updates are useful if you are not comfortable using the website or app, or if you want to speak with someone directly. The call usually takes five to ten minutes.
What happens when you change your address
Once you update your address with Chase, all future statements, bills, and account notices will go to the new address. Chase does not send duplicate statements to your old address, so make sure the new address is correct before confirming the change.
If you are moving and want to receive your statement at a temporary address first, you can update it again once you reach your permanent location. There is no limit to how many times you can change your address.
Changing your address with Chase does not change your address at other banks, credit card companies, or government agencies. You will need to update your address separately with each organization that sends you mail or statements.
Updating your address for billing and mailing separately
Chase uses the same address for both billing (where your statement goes) and correspondence (where notices are sent). You cannot set a different billing address and mailing address through the standard account update.
If you need statements sent to one address and correspondence to another, contact Chase customer service by phone. Explain what you need, and a representative can note your account to handle mail routing differently. This is less common, but Chase can accommodate it with a manual note on your account.
For most people, one address works for both purposes. Update it once, and all Chase mail goes to the same place.
Frequently Asked Questions
How long does it take for my address change to take effect?
The change is when ready in your online account and app. Your next statement will be mailed to the new address. If you change your address mid-month, that statement may still go to your old address, but the one after will go to the new one.
Can I change my address if my account is past due?
Yes. You can update your address at any time, regardless of your account status. Changing your address does not affect your payment obligations or account standing.
What if I enter the wrong address by mistake?
Log back into your account or call customer service to correct it. There is no penalty for updating your address multiple times. Make the correction as soon as you notice the error so your next statement goes to the right place.
Do I need to update my address if I only use paperless statements?
No. If you have paperless statements turned on, Chase does not mail anything to your address. However, it is still a good idea to keep your address current in case Chase needs to send you official notices or account information by mail.
Will changing my Chase address affect my credit score?
No. Updating your address is a routine account change and does not impact your credit score or credit report in any way.