You can change the name on a Chase credit card by calling Chase directly, updating it online through your account, or visiting a branch in person
Chase allows you to change the cardholder name on an existing account through three main routes: a phone call to the number on the back of your card, the Chase mobile app or website, or an in-person visit to a Chase branch. The process is straightforward and usually takes a few minutes by phone or online. You will need to verify your identity before the change goes through.
The reason matters. If you are changing your name due to marriage, divorce, or legal name change, Chase will ask for documentation — a marriage certificate, divorce decree, or court order. If you are straightforward correcting a misspelling or nickname on the account, you typically will not need paperwork. Either way, the change applies only to that specific card and account; if you hold multiple Chase cards, you will need to update each one separately.
Key Takeaways
- Call the number on the back of your Chase card to change the name; you will need to verify your identity and may need to provide legal documents if the change is due to marriage or divorce.
- You can also update the name through the Chase mobile app or website by logging into your account and navigating to account settings, though some changes may still require a phone call to confirm.
- A legal name change requires a copy of the court order, marriage certificate, or divorce decree; a straightforward correction of a misspelling does not.
- The name change applies only to the specific card you are updating; other Chase cards on your account will keep their current names unless you change them separately.
- After the change is confirmed, you will receive a new card in the mail with the updated name within 7 to 10 business days.
Changing your name by phone
Calling Chase is the fastest way to change your cardholder name. The phone number is printed on the back of your card. When you call, have your card and a government-issued ID ready. A representative will ask you to verify your identity by confirming your Social Security number, date of birth, and recent transactions.
Tell the representative the new name you want on the card. If the change is due to marriage, divorce, or a legal name change, they will ask you to mail or fax a copy of the supporting document — a marriage certificate, divorce decree, or court order. Chase will not process the change until they receive and verify the document. If you are straightforward correcting a misspelling or updating a nickname, you will not need to provide paperwork.
Once the change is confirmed, Chase will order a replacement card with the new name. You will receive it in the mail within 7 to 10 business days. Your old card will still work until the new one arrives, but you may want to update any recurring payments or subscriptions that are tied to the card number before the old card expires.
Updating the name online or through the mobile app
Log into your Chase account on the website or open the Chase mobile app. Navigate to the account settings or card details section — the exact path varies depending on whether you are using a desktop browser or the app, but look for a link labeled "Account Settings," "Card Details," or "Manage Your Card."
Select the card you want to update and look for an option to change the cardholder name. Some changes can be completed entirely online, while others will prompt you to call Chase to verify the change. If you are correcting a misspelling, the online process is usually complete. If the change is due to a legal name change, marriage, or divorce, Chase will likely ask you to call to confirm and may request documentation by mail or fax.
The online route is convenient if you are making a straightforward correction, but do not assume it will work for all types of name changes. If you run into a screen that says you need to call, or if the system will not let you proceed, calling the number on the back of your card is the next step.
What documents you need for a legal name change
If you are changing your name due to marriage, divorce, or a court-ordered name change, Chase will ask for proof. The documents they accept are:
- A certified copy of your marriage certificate (for a name change due to marriage)
- A certified copy of your divorce decree (for a name change due to divorce)
- A certified copy of a court order (for a legal name change)
You can mail or fax the document to Chase. When you call to report the name change, the representative will give you the fax number or mailing address for your specific region. A certified copy means the document has been stamped or sealed by the court or government office that issued it; a photocopy or printout will not be accepted.
Chase will not process the name change until they receive the document and verify it. This can add 1 to 2 weeks to the process, so if you need the card quickly, ask the representative how long verification typically takes in your area. In the meantime, your old card remains active.
What happens to your account and credit history
Changing the name on your card does not affect your credit score, credit history, or account balance. Your account number, credit limit, and all transaction history stay the same. The change is purely cosmetic — it updates the name printed on the physical card and in Chase's system.
If you are changing your name due to marriage and you have a spouse with their own Chase account, the accounts remain separate unless you actively combine them. A name change on one card does not merge accounts or link credit histories.
Your old card will stop working once the new card arrives and is activated. You do not need to do anything to set up the new card; it usually works automatically. If it does not, call the number on the back of the new card to set up it.
Updating recurring payments and subscriptions
Before your old card expires, update any recurring payments or subscriptions that are tied to that card. This includes streaming services, insurance payments, utility bills, gym memberships, or any other service that charges your card automatically each month.
Log into each service's website or app, find the payment method settings, and update the card number to your new Chase card. The card number itself does not change — only the name on the card changes — but some services may require you to re-enter the information. If you do not update these before the old card expires, the payments will fail and you may face late fees or service interruptions.
If you have a large number of subscriptions, consider making a list of them before you call Chase to change your name. That way you can update them all in one organized effort rather than discovering them one by one when payments start to fail.
If you have multiple Chase cards
Each card on your account is separate. If you hold a Chase checking account, a Chase savings account, and two Chase credit cards, changing the name on one credit card does not change it on the others. You will need to update each card individually by calling, going online, or visiting a branch.
If you are going through a legal name change, you may want to update all your Chase accounts at once to avoid confusion. When you call to change the first card, ask the representative whether they can flag your account for a full name change across all products, or whether you need to call back for each one. Some regions allow batch updates; others require separate calls.
Frequently Asked Questions
How long does it take to receive the new card with my updated name?
Chase typically mails the replacement card within 7 to 10 business days after the name change is confirmed. If you provided legal documents, add 1 to 2 weeks for Chase to verify them before the card is ordered. Your old card remains active during this time.
Do I need to update my name with the credit bureaus separately?
No. Chase reports your account to the credit bureaus, and they will see the name change reflected in your credit file automatically. You do not need to contact Equifax, Experian, or TransUnion separately.
Can I change the name on a card that is not in my name?
No. Only the person whose name is on the account can request a name change. If someone else needs to be added to the account, that is a different process and requires Chase to open an authorized user or joint account arrangement.
What if I made a typo when I reported my new name?
Call Chase again and ask to correct it. If the card has already been ordered, you may be able to stop it and reorder with the correct spelling. If it has already arrived, you can call to request a replacement with the correct name.
Will changing my name affect my credit limit or rewards balance?
No. Your credit limit, rewards points, cash back balance, and all other account details remain exactly the same. Only the name printed on the card changes.