The charge is from Equifax, the credit reporting company

A charge labeled "7060 Hollywood Blvd" on your credit card statement comes from Equifax, one of the three major credit bureaus. The address is their corporate office in Atlanta, Georgia. The charge is almost always for a credit monitoring or credit report product you signed up for — either directly through Equifax or through a third-party site that partners with them.

The most common reason for this charge is a free trial that converted to a paid subscription without a clear reminder. Equifax offers products like Equifax Complete Premier (credit monitoring with identity theft protection) and Equifax Complete (basic credit monitoring). Many people sign up for the free trial, forget about it, and the charge appears 7 to 30 days later when the trial ends.

The second common reason is that you signed up knowingly but do not remember doing it, or you thought you cancelled but the cancellation did not go through. The third is that someone else with access to your card signed up using your payment method.

Key Takeaways

  • The 7060 Hollywood Blvd charge is from Equifax's Atlanta headquarters and almost always relates to a credit monitoring or credit report product.
  • Free trials that automatically convert to paid subscriptions are the most common source of unexpected charges.
  • You can cancel the subscription directly through your Equifax account or by calling Equifax customer service at 1-800-685-1111.
  • If you did not authorize the charge, dispute it with your credit card company and report it to the Federal Trade Commission at reportfraud.ftc.gov.
  • Equifax is required to refund charges from cancelled subscriptions, though the refund may take 3 to 5 business days to appear.

How to cancel an Equifax subscription

Log into your Equifax account at equifax.com using your email and password. Go to the Account Settings or Subscription section — the exact location varies depending on which Equifax product you have. Look for a "Cancel Subscription" or "Manage Subscription" button and follow the prompts to cancel when ready.

If you cannot find the cancellation option online or do not remember your login, call Equifax customer service at 1-800-685-1111. Have your credit card number and the date of the charge ready. The representative can cancel the subscription over the phone and should provide a cancellation confirmation number. Write this number down — you will need it if the charge appears again or if you need to dispute it.

Cancellation is effective when ready, but the refund for the current billing cycle may take 3 to 5 business days to post to your card. If you were charged for multiple months, ask the representative whether you are may have access to to a refund for the full amount or only the current month.

Disputing the charge with your credit card company

If you did not authorize the charge at all, or if Equifax refuses to refund it after you cancelled, contact your credit card issuer directly. Call the number on the back of your card and ask to dispute the transaction. You will need to provide the date of the charge, the amount, and a brief explanation of why you are disputing it (for example, "I did not authorize this subscription" or "I cancelled but was still charged").

The credit card company will open a dispute investigation, which typically takes 30 to 60 days. During this time, the charge may be temporarily removed from your statement while the investigation proceeds. Equifax will have the opportunity to respond with proof that you authorized the charge. If the card company sides with you, the charge will be permanently removed and you will receive a credit.

Keep records of all communication with both Equifax and your card issuer, including confirmation numbers, dates, and the names of representatives you spoke with. These documents protect you if the dispute is denied and you need to escalate further.

Report unauthorized charges to the FTC

If you believe someone else used your card to sign up for an Equifax product without your permission, report the incident to the Federal Trade Commission at reportfraud.ftc.gov. This is separate from disputing the charge with your card company — the FTC report creates a record that may help if this becomes part of a larger pattern of fraud.

You should also consider placing a fraud alert or credit freeze on your credit file. A fraud alert tells creditors to verify your identity before opening new accounts in your name. A credit freeze prevents creditors from accessing your credit report entirely without your permission. Both are free and can be set up through any of the three major credit bureaus (Equifax, Experian, or TransUnion). Start with the bureau where you noticed the unauthorized charge.

How to avoid this in the future

Before signing up for any free trial, write down the cancellation date in your calendar — typically 7 or 14 days from signup. Set a phone reminder for two days before the trial ends so you have time to cancel if you decide not to continue. Many people forget the trial exists until the charge appears on their statement.

Read the terms of service before clicking "Start Free Trial." Look specifically for the cancellation policy and the date the trial ends. If the terms are unclear, do not sign up. Legitimate companies make it straightforward to find this information.

Check your credit card statement every month, even if you think you know what charges should be there. Catching unauthorized or forgotten charges early makes them much easier to resolve. If you see a charge you do not recognize, investigate it within 30 days — credit card companies have stronger protections for disputes filed quickly.

What Equifax products charge to your card

Equifax offers several paid products, and the charge on your statement could be from any of them. Equifax Complete Premier includes credit monitoring, identity theft protection, and the ability to lock and unlock your credit file. Equifax Complete is a lower-cost option with credit monitoring only. Equifax offers these products both directly through their website and through partnerships with other financial websites.

Some people sign up through a partner site — for example, a bank's website or a personal finance app — and do not realize they are creating an Equifax account. The charge still comes from Equifax's address because Equifax processes the payment, even though you signed up elsewhere. If you remember where you signed up, you can cancel through that site's account settings as well, though calling Equifax directly is usually faster.

Frequently Asked Questions

Can I get a refund if I cancel mid-cycle?

Equifax's refund policy depends on the product and how long you have been charged. If you cancel within the first 30 days, you are usually may have access to to a full refund. If you cancel after 30 days, you may only receive a refund for the unused portion of your current billing cycle. Ask the Equifax representative for the specific refund amount when you cancel.

Is this charge a scam?

It is not a scam in the sense that Equifax is a legitimate company and the charge is real. However, it may feel like one if you forgot you signed up for a free trial or if someone else used your card. If you did not authorize it, treat it as fraud and dispute it with your card company.

Why does Equifax charge from an address instead of a company name?

Credit card processors sometimes display the merchant's physical address instead of the company name, depending on how the merchant set up their payment system. This is why you see "7060 Hollywood Blvd" instead of "Equifax Inc." It is not unusual and does not mean the charge is fraudulent.

Do I need to pay for credit monitoring?

No. You can check your credit report for free once per year from each of the three bureaus at annualcreditreport.com. Paid monitoring services offer more frequent updates and alerts, but they are optional. If you decide you do not want to pay, cancel the subscription and use the free annual report instead.

What if I cancelled but the charge appears again next month?

Call Equifax again and ask them to confirm the cancellation in their system. Provide the cancellation confirmation number from your first call. If the charge appears a third time, dispute it with your credit card company and mention that you have already cancelled twice — this strengthens your dispute case.