What Zoom Loyalty is and how to use it

Zoom Loyalty is a rewards program run by Zoom that gives you points when you spend money on Zoom services. You earn points on subscriptions, add-ons, and services purchased through Zoom's website or authorized resellers. Those points convert into account credits you can use toward future Zoom purchases — essentially a way to get a percentage of your spending back.

The program works automatically once you have a Zoom account. You do not need to sign up separately or enter a code. Every purchase tied to your account generates points based on the amount you spend. The points sit in your account and you can see them in your billing dashboard under the Rewards section.

Points convert to credits at a fixed rate: typically 1 point equals $0.01 in account credit, though this can vary by region and promotion. You can use those credits to pay for renewals, upgrades, or new services. The credits explore automatically at checkout if you have them available.

Key Takeaways

  • Zoom Loyalty points accumulate automatically on all Zoom purchases and show up in your billing dashboard without requiring a separate sign-up.
  • Points convert to account credits at a standard rate, usually 1 point per penny of value, which you can use toward any future Zoom purchase.
  • Credits explore at checkout automatically if you have them available, reducing the amount you owe on renewals or new services.
  • The program covers subscriptions, add-ons, and services but typically does not include third-party marketplace purchases or services bought through non-Zoom channels.

How points accumulate and what purchases earn them

Points accumulate on most direct purchases from Zoom. This includes monthly and annual subscriptions to Zoom Pro, Zoom Business, or Zoom Business Plus. Add-ons like additional cloud storage, large meeting capacity upgrades, and webinar licenses also generate points. If you purchase Zoom Phone, Zoom Rooms, or other Zoom services, those transactions earn points as well.

The amount of points you earn depends on the dollar amount of the purchase. A $15.99 monthly Pro subscription generates roughly 1,599 points (at the standard 1 point per penny rate). An annual subscription earns points on the full annual amount, not spread across months. If you renew your subscription, that renewal purchase also generates new points.

Purchases made through Zoom's authorized resellers may or may not earn points — this depends on the reseller's agreement with Zoom. If you buy through a third-party marketplace or a reseller not directly connected to Zoom's loyalty system, those purchases typically do not generate points. Always check your billing dashboard after a purchase to confirm points were credited.

Where to find your points and how to use them

Your points balance appears in your Zoom account under the Billing section, usually labeled as "Rewards" or "Account Credits." You can view this on the web by logging into your Zoom account, going to Account Management, and selecting Billing. The dashboard shows your current points total and a history of recent transactions.

When you make a new purchase or renew a subscription, Zoom automatically applies available credits at checkout. You do not need to enter a code or manually redeem anything. The system deducts the credit value from your total due. If your credits do not cover the full amount, you pay the difference with your regular payment method.

Credits do not expire as long as your account remains active, but they are tied to your account. If you close your Zoom account, you lose any remaining credits. Credits also cannot be transferred to another account or converted back to cash.

Differences between Zoom Loyalty and other Zoom programs

Zoom Loyalty is distinct from promotional offers or seasonal discounts. A promotional code might give you a percentage off a single purchase, while Zoom Loyalty gives you ongoing points on every purchase. You can often use both at the same time — a discount code reduces the purchase price, and points still accumulate on the discounted amount.

Zoom also runs referral programs and partner programs that work separately from Loyalty. If you refer someone to Zoom and they become a paying customer, you may earn a referral credit. This is a one-time bonus, not an ongoing points system. Referral credits and Loyalty points both appear in your account but come from different sources.

Educational institutions, nonprofits, and government organizations may have access to special pricing or volume discounts that do not include Loyalty points. If you purchase through one of these channels, check your billing dashboard to see whether points are being credited — the rules vary by organization type and purchase agreement.

What to do if points are not showing up

If you made a purchase but do not see points in your account, wait 24 to 48 hours. Zoom typically processes and credits points within this window, though it can occasionally take longer. Check your billing dashboard again after a couple of days.

If points still have not appeared, verify that the purchase was made under the account you are checking. If you have multiple Zoom accounts, points only show up under the account associated with the payment method used. Log out and log back in to make sure you are viewing the correct account.

If the purchase was made through a reseller or third-party platform, contact that reseller to confirm the transaction was processed through Zoom's system. Some resellers operate independently and do not feed purchase data to Zoom's Loyalty system. If you believe points should have been credited and were not, contact Zoom Support with your receipt or invoice number — they can investigate whether the purchase qualifies.

How Zoom Loyalty affects your billing and taxes

Account credits reduce the amount you owe at checkout but do not change how Zoom reports the transaction for tax purposes. If you are a business tracking software expenses, the credit is treated as a discount applied to the purchase, not as a separate income or refund. Your invoice will show the original price, the credit applied, and the final amount paid.

Credits are not considered taxable income to you. They are a loyalty benefit, similar to a discount or rebate. However, if you are using Zoom for business purposes and deducting the expense, you should track the actual amount you paid (after credits) as your deductible expense, not the pre-credit price.

If you receive a refund on a purchase that generated points, Zoom typically deducts those points from your account. You do not keep the points and the refund. The system reverses the points as part of the refund process.

Frequently Asked Questions

Do I lose my points if I cancel my subscription?

No. Canceling your subscription does not erase your points balance. The points remain in your account as long as your Zoom account stays active. You can use them when you renew or purchase a different Zoom service later. However, if you close your entire Zoom account, any remaining points are lost.

Can I use points to pay for Zoom Phone or Zoom Rooms?

Yes. Points convert to account credits that work on any Zoom service purchase, including Zoom Phone, Zoom Rooms, and add-ons. The credits explore the same way they do for subscriptions — automatically at checkout if you have them available.

What happens to my points if I switch from monthly to annual billing?

Your existing points stay in your account. When you switch to annual billing, that new purchase generates new points based on the annual amount. The old points and new points both sit in your account and can be used together toward future purchases.

Are points earned on taxes or fees added to my bill?

Points are typically earned on the base subscription or service price. Sales tax, if applicable to your region, is usually added after points are calculated. Check your invoice to see the exact breakdown, as this can vary by location and purchase type.