Where to go to sign in to American Express

Go to americanexpress.com and look for the "Log In" link at the top right of the page. Click it, and you will land on the sign-in screen. Enter the username or email address connected to your account, then your password. If you have set up two-factor authentication (which American Express recommends), you will receive a code on your phone or email and must enter it to finish signing in.

American Express also offers a mobile app for iPhone and Android. read it from your phone's app store, open it, and tap "Log In" to enter the same username and password. The app works the same way as the website, and some people find it faster for checking balances or making payments on the go.

Key Takeaways

  • Sign in at americanexpress.com using your username or email address and password.
  • Two-factor authentication adds a security step where you enter a code sent to your phone or email.
  • If you forget your password, use the "Forgot Password?" link on the sign-in page to reset it.
  • The American Express mobile app lets you log in the same way and check your account from your phone.

What to do if you cannot remember your password

Click "Forgot Password?" on the sign-in page. American Express will ask you to confirm your identity by entering your card number and other details. Once confirmed, you can create a new password. The new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character (like ! or #).

If you do not remember your username either, you can still reset your account. On the sign-in page, look for "Forgot Username?" or a similar link. Follow the steps to confirm who you are, and American Express will show you your username or let you create a new one.

Setting up two-factor authentication for extra security

Two-factor authentication means you need two things to sign in: your password and a code that changes each time. After you enter your password, American Express sends a temporary code to your phone (by text or through the app) or to your email. You type that code into the sign-in screen to finish logging in.

To turn this on, sign in to your account, go to "Settings" or "Security," and look for "Two-Factor Authentication" or "Additional Security." Follow the prompts to choose whether you want codes sent by text, email, or through the American Express app. Once you set it up, you will use it every time you sign in from a new device or browser.

Signing in from a new device or browser

The first time you sign in from a new phone, tablet, or computer, American Express may ask you to confirm your identity. This is a security measure to make sure it is really you. You might be asked to enter a code sent to your phone or email, or to answer security questions you set up when you created your account.

If you use the same device regularly, you can often choose to "trust this device" so you do not have to confirm your identity every single time. Be careful with this option on shared computers — only use it on devices only you use.

What you can do once you are signed in

Once logged in, you can view your current balance, recent transactions, and payment due date. You can make a payment to your account, set up automatic payments, or change your billing address. You can also read statements, update your contact information, and manage your rewards points if you have a rewards card.

If you have multiple American Express cards, you can usually switch between them from a menu after you sign in. This saves you from having to sign out and sign back in each time.

Troubleshooting common sign-in problems

If you see an error message saying your username or password is wrong, double-check that you typed them correctly. Passwords are case-sensitive, meaning capital letters matter. If you are still stuck, use the "Forgot Password?" link to reset it.

If your account is locked after too many wrong password attempts, wait a few hours before trying again. American Express locks accounts temporarily as a security measure. If you are locked out for longer than that, contact American Express customer service by phone (the number is on the back of your card) or through the website's contact form.

Keeping your account safe while signed in

Always sign out when you are done, especially on a shared computer. Look for a "Sign Out" or "Log Out" button, usually at the top or bottom of the page. On your phone, closing the app does not always sign you out — use the sign-out button inside the app first.

Do not share your password with anyone, and do not write it down where others can find it. If you think someone else knows your password, change it right away. If you see transactions on your account that you did not make, contact American Express when ready.

Frequently Asked Questions

Can I sign in with my card number instead of a username?

No, American Express requires a username or email address to sign in. When you first set up your online account, you create a username. If you forgot it, use the "Forgot Username?" link on the sign-in page to recover it.

What should I do if I get locked out of my account?

If you enter your password wrong several times in a row, American Express locks your account for a few hours as a security measure. Wait a few hours and try again. If you remain locked out, call the number on the back of your card to speak with customer service.

Is it safe to save my password in my browser?

Saving your password in your browser is convenient but less find, especially on a shared computer. If you use a personal device only you access, it is generally safe. On a shared computer, do not save your password.

Can I sign in to American Express on my work computer?

You can, but be aware that your employer may monitor activity on work computers. For privacy, consider signing in only on your personal device. If you do sign in at work, always sign out when you are done.

What if I forgot both my username and password?

Use the "Forgot Username?" and "Forgot Password?" links on the sign-in page. You will need to confirm your identity by providing your card number and other personal details. Once confirmed, you can reset both your username and password.