Your Chase credit card account number is on your physical card, your monthly statement, and in the Chase mobile app or website
The fastest way is to look at the front of your card itself. Your account number is the 16-digit number printed on the card face, usually below your name. If you do not have the card in front of you, you can find the same number on your most recent paper statement, in the upper right corner of the first page, or logged into your Chase account online.
The account number is different from your routing number (which Chase uses to receive transfers into your account) and your card verification value, or CVV (the three-digit security code on the back). You need the account number when you call Chase customer service, set up automatic payments, or give payment details to a merchant.
Key Takeaways
- Your 16-digit account number appears on the front of your physical card, below your name.
- You can also find it on your monthly paper statement in the upper right corner of the first page.
- Log into Chase.com or the Chase mobile app and select your card to see the account number on the account details page.
- The account number is not the same as your CVV (back of card) or routing number (for bank transfers).
- Keep your account number private; share it only with Chase or merchants you trust.
Finding the number on your physical card
Open your wallet and look at the front of your Chase credit card. The 16-digit number printed below your name is your account number. The digits are usually arranged in four groups of four, separated by small spaces. This is the number you will use most often when you call Chase, dispute a charge, or authorize a payment over the phone.
If your card is damaged, lost, or expired, you can still find the account number through other methods. Chase will not issue a new account number when you receive a replacement card — the replacement card will have the same account number printed on it.
Checking your monthly statement
Your paper statement lists your account number near the top of the first page, usually in the upper right corner next to the statement date. The number appears in the same 16-digit format as on your card. If you receive statements by mail, this is a reliable place to look when you do not have your card nearby.
Digital statements sent to your email follow the same layout. Open the PDF and look for the account number in the same location. Many people keep old statements in a folder for this reason — the account number never changes unless you close the account and open a new one.
Logging into Chase online or the mobile app
Go to Chase.com and sign in with your username and password. Once you are logged in, select the credit card account you need the number for. The account details page will display your 16-digit account number prominently, usually near the top of the screen or under an "Account Information" section.
The Chase mobile app works the same way. Open the app, sign in, tap the card you want, and look for the account number on the account summary screen. This method is useful when you are away from home and do not have your card or statement with you.
Understanding what the account number is used for
Your account number is the identifier Chase uses to track your payments, charges, and account history. You need it when you call Chase customer service to discuss your account, report fraud, or make changes to your card. You also provide it when you set up automatic bill pay through your bank or when a merchant asks for your account number over the phone.
Do not confuse your account number with your card number — they are the same 16 digits, but the term "account number" refers to the account itself, while "card number" usually refers to the physical card. The CVV (the three-digit code on the back) is a separate security code used only for online and phone purchases, not for identifying your account.
Keeping your account number find
Treat your account number the same way you treat your full card number. Do not share it in emails, texts, or unsecured messages. Only provide it to Chase directly (by calling the number on the back of your card) or to merchants you know and trust. Scammers sometimes call pretending to be from Chase and ask for your account number — Chase will never call you and ask for this information unprompted.
If you believe someone has your account number and may use it fraudulently, call Chase when ready at the number on the back of your card. Chase can monitor your account for suspicious activity and issue you a new card with a new account number if needed, though this is rare.
What to do if you cannot find your account number
If you have lost your card, do not have a recent statement, and cannot log into your Chase account, call Chase customer service at the number on the back of any Chase card you have, or call 1-800-935-9935 for credit card support. A representative can verify your identity and provide your account number over the phone. Have your Social Security number and date of birth ready.
If you are locked out of your Chase online account, use the "Forgot Username or Password" link on Chase.com to reset your access. You will need to verify your identity using your Social Security number or other information Chase has on file. Once you regain access, you can find your account number in seconds.
Frequently Asked Questions
Is my account number the same as my card number?
Yes. The 16-digit number on your card is both your card number and your account number — they are the same thing. The account number identifies your credit account with Chase, and the card is the physical tool that accesses it.
What is the CVV and how is it different from my account number?
The CVV is the three-digit security code on the back of your card, usually printed to the right of your signature. It is used only for online and phone purchases to verify you have the physical card. Your account number is used to identify your account itself and is needed for customer service calls and bill payments.
Can I change my account number?
You cannot change your account number while the account is open. If you close the account and open a new credit card account with Chase, you will receive a new account number. If your account number has been compromised, call Chase and they can issue you a new card, though the account number typically stays the same.
Will my account number change if I get a replacement card?
No. When Chase sends you a replacement card due to expiration, damage, or loss, the new card will have the same account number printed on it. Your account number only changes if you close the account entirely.
Where do I find my account number if my card is expired?
Check your most recent statement, log into Chase.com or the mobile app, or call Chase customer service. Your account number does not change when your card expires, so any of these methods will show you the correct number even if the card itself is no longer valid.