Your Chase credit card account number is on your physical card, your monthly statement, and in the Chase mobile app or website — you do not need to call or visit a branch to find it.
The 16-digit number printed on the front of your card is your account number. It appears in the same place on every Chase credit card: below your name, usually in groups of four digits. If you have lost the card or do not have it in front of you, your statement and online account both show the full number within seconds.
Knowing where to look saves time when you need to make a payment, dispute a charge, or give the number to a merchant. The fastest route depends on what you have access to right now.
Key Takeaways
- Your Chase credit card account number is the 16-digit number printed on the front of your card, below your name.
- You can find your account number on your monthly paper statement, in the Chase mobile app, or by logging into Chase.com without calling customer service.
- The account number on your statement may show only the last four digits for security, but the full number appears when you log into your online account.
- If you cannot access your account online, calling Chase customer service at the number on the back of your card is the fastest way to confirm your number.
Finding your account number on your physical card
Open your wallet and look at the front of your Chase credit card. The 16-digit number printed below your name is your account number. The digits are usually arranged in four groups of four, separated by small spaces. This is the number you will use most often — for online payments, customer service calls, and merchant transactions.
If your card is damaged, expired, or you have ordered a replacement, the account number stays the same. A new card with a new expiration date will have the same 16-digit number on it.
Checking your monthly statement
Your paper statement or electronic statement shows your account number near the top, usually in the upper right corner or next to your name. On a paper statement, it appears in full. On an electronic statement you receive by email or view online through your bank's portal, the number may be partially masked for security — you might see only the last four digits, like "****1234".
If you need the full number and your statement shows only the last four digits, log into your Chase online account instead. The statement alone is useful for confirming that the account is yours and for reference, but the full number is easier to find in your online account.
Logging into Chase.com or the mobile app
Go to Chase.com or open the Chase mobile app and sign in with your username and password. Once you are logged in, your account number appears on the account overview page or dashboard. Look for a section labeled "Account Details," "Card Information," or straightforward your card name — the full 16-digit number will be displayed there.
In the mobile app, tap the card you want to view, then look for "Card Details" or a similar option. The full account number is shown in plain text. This method works even if your physical card is lost or damaged, and you do not have to wait for a statement to arrive.
If you have multiple Chase credit cards, each one has its own account number. Log in and select the specific card you need to view the correct number.
Calling Chase customer service
The phone number for Chase customer service is printed on the back of your credit card. Call that number, and a representative can confirm your account number after verifying your identity. This is the slowest option but works if you cannot access your card, statement, or online account.
Have your Social Security number and date of birth ready. The representative will ask security questions to confirm you are the account holder before reading your account number aloud. Write it down as they say it to make sure you have it correct.
What your account number is used for
Your account number is required for online payments to Chase, disputes with merchants, balance transfers, and customer service calls. You will also need it if you are setting up automatic payments or linking your Chase card to a third-party payment app.
Never share your full account number with anyone except Chase directly or a merchant you trust. If someone calls claiming to be from Chase and asks for your account number, hang up and call the number on the back of your card instead. Chase will never ask for your full account number unsolicited.
If you cannot find your account number
If you have lost your card, do not have a statement, and cannot log into your online account, call the number on the back of your card — or if you do not have the card, search online for "Chase customer service phone number" and call the main line. A representative can walk you through account recovery or reset your online password so you can access your account number yourself.
If you have forgotten your Chase login credentials, use the "Forgot username or password?" link on Chase.com. You will be asked to verify your identity using your Social Security number, date of birth, or a code sent to your email or phone. Once you regain access, your account number is visible when ready.
Frequently Asked Questions
Is my account number the same as my card number?
Yes. The 16-digit number on your Chase credit card is both your card number and your account number. They are the same thing. When you see "account number" in Chase materials, it refers to this 16-digit number.
Will my account number change if I get a new card?
No. If you order a replacement card because yours is damaged or expired, the new card will have the same account number. The expiration date and CVV will change, but the 16-digit account number stays the same for the life of the account.
Can I find my account number without logging in online?
Yes. Your physical card and your monthly statement both show your account number without requiring a login. If you have neither, calling Chase customer service is the next fastest option.
What should I do if I think someone has my account number?
Call Chase customer service at the number on the back of your card right away. A representative can review recent transactions, flag suspicious activity, and issue a replacement card if needed. Chase monitors accounts for fraud, but reporting it yourself speeds up the process.