The phone number for Amazon credit card support depends on which card you hold
Amazon issues two main credit cards: the Amazon Prime Rewards Visa Card and the Amazon Rewards Visa Card. Each card is managed by a different bank, so each has its own customer service line. You cannot reach Amazon directly for credit card questions — the bank that issued your card handles all account matters.
The Amazon Prime Rewards Visa Card is issued by Chase. Call 1-800-227-4825 to reach Chase customer service for this card. The Amazon Rewards Visa Card is issued by Capital One. Call 1-877-383-4802 to reach Capital One customer service for this card.
Both numbers are available 24 hours a day, seven days a week. Have your card number or the phone number associated with your account ready when you call. The bank will use this information to pull up your account before you speak to a representative.
Key Takeaways
- The Amazon Prime Rewards Visa Card is issued by Chase; call 1-800-227-4825 for support on this card.
- The Amazon Rewards Visa Card is issued by Capital One; call 1-877-383-4802 for support on this card.
- Both banks offer 24/7 phone support, and you will need your card number or account phone number ready.
- You can also log into your card account online through Chase or Capital One's website to view statements, make payments, or message support.
How to find which bank issued your card
If you are not sure which card you hold, look at the card itself. The issuing bank's name appears on the front or back of the card, usually near the bottom. Chase cards say "Chase" prominently; Capital One cards say "Capital One."
You can also check your statements or your Amazon account. Log into Amazon.com, go to your account settings, and find the "Your Account" menu. Look for "Manage payment methods" or "Credit cards." The bank name will be listed next to your card.
What you can handle online instead of calling
Both Chase and Capital One let you manage your card account through their websites or mobile apps without calling. You can view your current balance, recent transactions, and due date; make a payment; update your address or phone number; report a lost or stolen card; and set up automatic payments.
Log into Chase at chase.com or Capital One at capitalone.com using the username and password you created when you opened the card. If you have forgotten your password, both sites have a "Forgot password?" link on the login page. You will need to verify your identity using your Social Security number or other personal information before you can reset it.
For routine questions, the online chat feature on either bank's website is often faster than calling. Chase and Capital One both offer chat support during business hours, and you can usually reach someone within a few minutes.
What to do if your card is lost or stolen
Call the number on the back of your card when ready, or use the numbers above if you do not have the card. Both Chase and Capital One can freeze your card over the phone within seconds. The bank will cancel your current card and mail you a replacement, usually within 5 to 10 business days.
While you wait for the replacement, you can still use your Amazon account to make purchases if you have another payment method on file. You can also ask the bank to expedite the replacement card for a fee, though standard replacement is free.
Disputing a charge on your Amazon credit card
If you see a charge you do not recognize or believe is incorrect, call the bank's customer service line. Have the transaction date, amount, and merchant name ready. The representative will ask you questions about the charge and may start a dispute investigation on the spot.
You can also report the dispute online through your account. Log into Chase or Capital One, find the transaction in your statement, and select "Report as unauthorized" or "Dispute this transaction." The bank will send you a form to fill out and return. Either way, the bank will investigate and typically resolve the dispute within 30 to 60 days.
Paying your Amazon credit card bill by phone
You can make a one-time payment over the phone by calling the customer service number for your card's bank. Have your bank account number or another payment method ready. The representative will walk you through the payment process and confirm the amount and date.
Paying by phone usually takes effect within one business day. If your payment is due soon, paying online is faster — it often posts the same day if you pay before the bank's cutoff time, which is usually in the evening. Check your statement or the bank's website for the exact cutoff time in your time zone.
Frequently Asked Questions
Can I reach Amazon directly about my credit card?
No. Amazon does not handle credit card customer service. Your card is issued by either Chase or Capital One, and only that bank can help with account questions, payments, disputes, or card replacement. You must contact the issuing bank directly.
What if I cannot remember my card's PIN?
Call the bank's customer service line and ask to reset your PIN. The representative will verify your identity and then either reset it over the phone or mail you a new PIN. You can also reset your PIN online through the bank's website or mobile app in most cases.
How long does it take to receive a replacement card?
Standard replacement usually takes 5 to 10 business days. Both Chase and Capital One offer expedited shipping for a fee if you need the card sooner. Ask the representative about expedited options when you call to report the card lost or stolen.
Can I use my Amazon credit card outside the United States?
Yes, but you may be charged a foreign transaction fee. Call the bank before you travel to ask about the fee amount and to let them know you will be using the card abroad. Some banks waive the fee for certain cardholders or offer cards with no foreign transaction fee.
What should I do if I am having trouble logging into my online account?
Use the "Forgot password?" link on the bank's login page to reset your password. If you still cannot log in after resetting it, call customer service. The representative can verify your identity and help you regain access to your account.