The main Amazon credit card phone numbers

Amazon offers two credit cards — the Amazon Prime Rewards Visa Card and the Amazon Rewards Visa Card — and each has its own customer service line. The number you call depends on which card you hold and what you need.

For the Amazon Prime Rewards Visa Card, call 1-866-286-0159. For the standard Amazon Rewards Visa Card, call 1-866-286-0159 as well — both cards route through the same customer service center, though the representative will ask which card you hold to pull up your account.

Both numbers are available Monday through Friday, 7 a.m. to 9 p.m. ET, and Saturday and Sunday, 8 a.m. to 6 p.m. ET. Wait times are typically shortest on weekday mornings and longest on Friday afternoons and weekends.

Key Takeaways

  • Both Amazon credit cards use the same phone number: 1-866-286-0159, and the representative will route you based on which card you hold.
  • Customer service hours are Monday through Friday 7 a.m. to 9 p.m. ET and Saturday and Sunday 8 a.m. to 6 p.m. ET.
  • Have your card number, account email, and a description of your issue ready before you call to speed up the process.
  • For fraud or lost card reports, you can also call the number on the back of your physical card, which connects to the issuer's fraud line directly.

What to have ready before you call

When you call, have your card number available — the representative will ask for the last four digits to verify your identity. If you do not have the card in front of you, have the email address associated with your Amazon account ready instead.

Write down what you need to discuss before dialing. Whether it is a billing question, a dispute, a request to increase your credit limit, or a report of fraud, having the details in front of you keeps the call shorter and reduces the chance you will forget something important.

If you are calling about a specific transaction, have the date and amount ready. If you are calling about a statement issue, have your most recent statement open or know the billing cycle you are asking about.

When to call versus other contact methods

Phone is the fastest route for urgent issues: fraud, a lost or stolen card, or a billing error that needs when ready attention. The fraud line is staffed around the clock, so if you discover unauthorized charges after hours, you can still report them.

For non-urgent questions — rewards redemption, how to change your billing address, or questions about your credit limit — you can also contact Amazon through your Amazon account settings. Log in, go to "Your Account," select "Login & Security," and look for "Contact Us" options. This route generates a written record and does not require you to wait on hold.

Email is slower but useful if you have a complex issue you want to explain in writing or if you need documentation of your request. Call first to get the correct email address for your issue, as Amazon routes different types of inquiries to different departments.

Reporting fraud or a lost card

If your card is lost, stolen, or you see unauthorized charges, call 1-866-286-0159 when ready. The representative will deactivate your card on the spot, which stops any further unauthorized use.

You can also call the number printed on the back of your physical card — this is the issuer's direct fraud line and may have shorter wait times than the main customer service number. That number connects to the same team, so either route works.

After you report fraud, the issuer will typically send you a replacement card within 7 to 10 business days. In the meantime, you can still use your Amazon account to make purchases — you just cannot use that specific card. Ask the representative whether they can issue a temporary card number for online purchases while you wait for the replacement.

Understanding hold times and call routing

When you call, you will hear an automated menu asking what you need. Be as specific as possible — saying "billing" instead of "general customer service" routes you to the right department faster. If you are not sure which option fits your issue, choose the closest match; the representative can transfer you if needed.

Hold times vary by time of day and day of week. Calling on a Tuesday or Wednesday morning typically means a shorter wait than calling on Friday afternoon. If you reach a long hold time, you can ask the automated system to call you back instead of holding — this keeps your phone line free while you wait.

If you are transferred between departments, ask the first representative for a reference number or case number. This speeds up the second representative's ability to pull up your account and understand what you have already discussed.

What the Amazon credit card issuer can and cannot do

The Amazon credit cards are issued by Chase Bank, not by Amazon itself. When you call customer service, you are reaching Chase's team, not Amazon's. This matters because Chase handles billing, fraud, credit limit changes, and account disputes — but Amazon handles rewards redemption and account-specific issues.

If your question is about how to redeem your rewards points, how to link your credit card to your Amazon account, or issues with your Amazon Prime membership, customer service will likely transfer you to Amazon's own support team. Have your information ready for that transfer.

Chase can discuss your interest rate, annual percentage rate (APR), late fees, and payment options. They cannot change Amazon's rewards structure or override Amazon's policies on returns or refunds — those go through Amazon's customer service instead.

Alternative ways to reach Amazon credit card support

If you prefer not to call, you can reach Amazon credit card support through your Amazon account. Log in, go to "Your Account," find "Login & Security," and select "Contact Us." Choose "Credit Card" from the category menu, and you can send a message or request a callback.

You can also visit Chase's website directly at chase.com and look for "Contact Us" at the bottom of the page. Chase offers live chat during business hours, which can be faster than phone if you have a straightforward question.

For account-related questions that involve both your Amazon account and your credit card, starting with Amazon's support is often easier — they can escalate to Chase if needed, rather than the other way around.

Frequently Asked Questions

What is the best time to call to avoid long hold times?

Weekday mornings between 7 a.m. and 10 a.m. ET typically have the shortest waits. Avoid Friday afternoons and weekends, when hold times often exceed 15 minutes. If you reach a long queue, ask the automated system to call you back instead of holding.

Can I increase my credit limit over the phone?

Yes. Call the main number and tell the representative you want to request a credit limit increase. They will review your account and may be able to approve an increase when ready or tell you to check back after a certain date. Some increases are approved when ready; others require a hard credit inquiry.

What if I cannot reach anyone during business hours?

For fraud or a lost card, the fraud line is available 24/7 — the number on the back of your card connects to this line. For other issues, try the online contact form through your Amazon account, which you can submit anytime and expect a response within one business day.

Do I need to call Chase or Amazon if I have a problem with a purchase?

Start with Amazon's customer service, since they handle returns, refunds, and disputes about items you bought. If the issue involves how the charge appeared on your credit card statement, then contact Chase. Amazon's team can usually handle both.

Is there a way to avoid the automated menu?

Not directly, but saying "representative" or "agent" clearly when prompted often skips some menu steps. If the automated system does not recognize your request, pressing 0 sometimes connects you to a live person, though this is not may provide.