The main Amazon credit card customer service number
Call 1-866-246-6348 to reach Amazon credit card support. This number connects you to representatives who handle account questions, payment issues, fraud reports, and card replacement requests. The line is open seven days a week, 24 hours a day.
When you call, have your card number or the email address linked to your Amazon account ready. The system will ask you to verify your identity before connecting you to a representative. Wait times vary by time of day and season — early mornings and weekdays outside the holiday shopping period tend to be faster.
If you are calling about a fraudulent charge or lost card, tell the automated system when ready. These calls are routed to fraud specialists and usually move ahead of general inquiries.
Key Takeaways
- Amazon credit card customer service is available at 1-866-246-6348, 24 hours a day, seven days a week.
- Have your card number or Amazon account email ready before calling, as you will need to verify your identity.
- Report fraud or lost cards to the automated system right away — these calls are prioritized over other requests.
- You can also contact support through your Amazon account under "Your Account" > "Login & Security" > "Contact Us".
- Chat and email support are slower than phone support and typically take 24 to 48 hours for a response.
What to have ready before you call
Gather these items before dialing so you do not have to search for them mid-call. The representative will ask for at least one form of identification to confirm you are the cardholder.
Have your Amazon credit card number or the email address associated with your Amazon account. If you are calling about a specific transaction, have the date and amount. If you are reporting fraud, have the fraudulent charge details and any documentation of the unauthorized transaction.
If you are calling about a billing address change, payment plan, or credit limit question, have your current address and phone number. Representatives can usually handle these requests in one call if you provide the information upfront.
Other ways to contact Amazon credit card support
Phone is the fastest route, but you have other options if you cannot call. Log into your Amazon account, go to "Your Account," then select "Login & Security." Scroll down to "Contact Us" and choose your issue from the menu. Amazon will offer phone, chat, or email as options depending on what you need.
Chat support is available through your Amazon account and usually connects you to a representative within a few minutes during business hours. Chat is useful for straightforward questions like payment confirmation or account status, but complex issues like fraud disputes move faster by phone.
Email support takes 24 to 48 hours for a response. Use email only for non-urgent matters — billing questions you can wait on, requests for documentation, or follow-ups to a phone call. Do not use email to report fraud or a lost card; call instead.
What to expect when you call about common issues
Different issues have different resolution paths. If you are calling about a late or missing payment, the representative will confirm your payment method and process the payment over the phone if needed. They can also set up automatic payments to prevent future missed payments. This usually takes five to ten minutes.
For a fraudulent charge, the representative will file a dispute and send you a confirmation number. They will explain the investigation timeline — most disputes are resolved within 30 to 60 days. You may receive a temporary credit while the investigation is underway. Keep the confirmation number for your records.
If you need a replacement card because yours is lost, stolen, or damaged, the representative will deactivate the old card when ready and order a new one. Standard delivery takes five to seven business days. You can ask about expedited shipping, though this may have a fee.
For credit limit increases or decreases, the representative will review your account and may be able to adjust your limit on the spot. They will ask about your income and current credit situation. If they cannot approve the change when ready, they will tell you when to expect a decision.
What happens if you cannot reach a representative
If the phone line is busy or wait times are very long, try calling back during off-peak hours — typically early morning (6 a.m. to 9 a.m.) or late evening (9 p.m. to midnight). Weekday calls are usually faster than weekend calls.
If you are in a time-sensitive situation, use the chat option through your Amazon account. Chat representatives can often handle urgent issues like fraud reports or lost card replacements, and you will not have to wait on hold.
For non-urgent issues, email is an option, but expect a 24 to 48 hour wait. If you have already called and received a confirmation number, include it in your email so the representative can pull up your case history.
How to report fraud or a lost card
Call 1-866-246-6348 and tell the automated system you are reporting fraud or a lost card before the system connects you to a representative. This routes your call to a specialist and moves you ahead of other callers. Have your card number ready.
The representative will deactivate your card when ready so no further charges can be made. They will ask you to confirm which charges are fraudulent and which are legitimate. They will file a dispute for each fraudulent charge and send you a confirmation number for each one.
A replacement card will be ordered and shipped to your address on file. If you need it sooner, ask about expedited options. In the meantime, you can use your Amazon account to make purchases if you have a backup payment method on file.
Frequently Asked Questions
Is there a number I can call if I am outside the United States?
The 1-866-246-6348 number is for calls within the United States. If you are calling from outside the U.S., log into your Amazon account and use the chat or email option under "Contact Us." International callers can also check their card statement for a customer service number specific to their country.
Can I change my payment due date by calling customer service?
Yes. Call 1-866-246-6348 and ask to change your statement closing date or payment due date. The representative will explain your options and make the change on the spot. You will see the new due date on your next statement.
What if I forgot my Amazon account password?
Go to the Amazon login page and select "Forgot password?" You will receive an email with a link to reset it. You do not need to call customer service for password resets — the email process is faster. If you do not receive the email, check your spam folder or contact Amazon account support through the "Contact Us" option.
How long does it take to get a replacement card?
Standard replacement cards arrive in five to seven business days. Expedited options may be available for an additional fee — ask the representative when you call. If your card is lost or stolen, the old card is deactivated when ready so you cannot be charged while you wait for the replacement.
Can I increase my credit limit over the phone?
Yes. Call 1-866-246-6348 and ask for a credit limit increase. The representative will review your account and may approve an increase on the spot. If they cannot approve it when ready, they will tell you when to expect a decision, usually within a few business days.